About the position
Job Title: Workshop Supervisor / Senior IT Support Technician
Location: Pretoria, Gauteng
Employment Type: Full-Time
Salary: Up to R25,000 CTC (depending on experience)
Role Overview
A hands-on senior IT professional responsible for overseeing workshop operations while providing advanced technical support. This role combines team coordination with active troubleshooting and requires someone who can bring structure, accountability, and efficiency to a fast-paced support environment.
Key Responsibilities
Workshop Operations
- Oversee daily workshop activities and technician workflow
- Allocate and track jobs based on priority and deadlines
- Monitor job progress and resolve delays or bottlenecks
- Ensure proper documentation, organisation, and turnaround times
Technical Support
- Act as escalation point for IT issues (hardware, networking, Microsoft 365)
- Perform diagnostics, repairs, setups, and configurations
- Support client environments (desktops, printers, networks, backups)
- Assist with remote and onsite support when needed
Team Coordination
- Guide and support junior technicians
- Ensure productivity, accountability, and process adherence
- Reduce reliance on management for daily operations
Client Communication
- Provide updates, feedback, and technical recommendations
- Maintain professional and responsive client interactions
Admin & Process
- Maintain accurate tickets, job notes, and records
- Support workflow processes, asset tracking, and supplier coordination
Minimum Requirements
- 3–5 years’ IT support / desktop / MSP experience
- Strong knowledge of Windows, hardware, printers, and troubleshooting
- Microsoft 365 administration experience
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
- Valid driver’s licence and own vehicle
- Fluent in English and Afrikaans
- Ability to manage multiple priorities under pressure
Advantageous
- MSP experience
- Team leadership or mentoring exposure
- Windows Server / Azure / Entra ID knowledge
- Backup, antivirus, or endpoint management tools
- Client-facing IT support experience
Key Attributes
- Self-managed and proactive
- Organised and solution-driven
- Strong sense of ownership and urgency
- Calm under pressure
- Hands-on leadership approach
Success Indicators
- Improved workshop flow and turnaround times
- Reduced bottlenecks and delays
- Stronger technical escalation support
- Better documentation and accountability
- Enhanced client service delivery
Please note that only suitable candidates will be contacted.
Desired Skills:
- IT Workflow
- Server
- Azure AD
- SharePoint
