About the position
Key Responsibilities
Workshop & Business Management
- Drive workshop profitability and achieve monthly sales targets.
- Ensure efficient workshop operations and high productivity levels.
- Allocate work effectively to mechanics and monitor job progress.
- Maintain high standards of workmanship and customer satisfaction.
- Monitor workshop performance, labour efficiency, and parts profitability.
- Ensure workshop cleanliness, organisation, and professional presentation.
- Open and lock workshop premises when required.
- Conduct weekly tool inspections and equipment checks.
- Ensure workshop equipment servicing is up to date.
- Maintain OHS compliance and documentation.
Customer Service & Sales
- Build and maintain strong customer relationships.
- Handle customer enquiries via phone, email, and walk-ins.
- Prepare accurate quotations and maximise upselling opportunities.
- Follow up on quotations and convert leads into sales.
- Provide customers with regular progress updates and service feedback.
- Resolve customer concerns professionally and effectively.
- Test drive vehicles where necessary.
Team Leadership & Administration
- Lead, motivate, and manage workshop staff.
- Handle staff attendance, scheduling, and performance management.
- Manage flyer/promotional staff schedules and daily activities.
- Address HR-related matters, disciplinary issues, and staff concerns.
- Ensure vehicle keys, special tools, and workshop assets are securely managed.
- Report operational issues and business concerns to management.
Minimum Requirements
- 3-5 years' experience in the automotive service and repair industry.
- Strong mechanical knowledge across a wide range of vehicle makes and models.
- Proven experience in workshop management and sales.
- Excellent understanding of quoting, parts margins, and workshop profitability.
- Strong leadership and people management skills.
- Outstanding customer service and communication abilities.
- Computer literacy essential (Microsoft Office).
- Experience with Pastel and workshop management software advantageous.
- Experience with social media marketing beneficial.
- Highly organised, proactive, and target-driven.
- Professional appearance and excellent interpersonal skills.
- Valid driver's licence and own reliable vehicle.
What We Offer
- Competitive basic salary (R20 000 - R25 000 per month).
- Excellent commission and incentive structure.
- Opportunity to lead a successful and growing workshop.
- Established customer base.
- Modern workshop facilities.
- Supportive management team.
- Long-term career growth opportunities.
If you are passionate about the automotive industry, have strong leadership skills, and are driven by results, we invite you to apply.
Only shortlisted candidates will be contacted.
Desired Skills:
- strong leadership
- team management
- people's person
- sales track record
- computer literate
- results-orientated
- build customer relationships
- mechanical knowledge
- highly organised
- self-motivated
- traget driven
- professional
- friendly demeanour
Desired Work Experience:
Desired Qualification Level:
About The Employer:
We are a well-established and growing automotive service and repair centre seeking an experienced and results-driven Workshop Sales Manager to lead our workshop operations and drive profitability.
This is an exciting opportunity for a hands-on leader with strong mechanical knowledge, exceptional customer service skills, and a passion for the motor industry. If you thrive in a fast-paced environment and are motivated by performance-based rewards, we want to hear from you.
Employer & Job Benefits:
