About the position
Our client, a global outsourcing and technology company, is looking for a senior-level operations professional to support transition activities within a claims-focused function. This role sits at the intersection of delivery, quality, and customer engagement, with a strong focus on ensuring service standards are consistently met while managing operational risk. If you've worked in high-volume, customer-facing operations and enjoy bringing structure, quality, and consistency into complex environments, this could be worth a conversation. You'll play a key role in maintaining performance against agreed service levels, while also ensuring accuracy, cost control, and a smooth end-to-end claims process. It's a hands-on role that requires strong judgement, attention to detail, and the ability to balance quality with productivity in a fast-paced setting. This role would suit someone who is comfortable working in a structured, performance-driven environment, where volumes are high and expectations around accuracy and turnaround are equally important. In addition, exposure to areas such as stakeholder engagement, conflict resolution, or process improvement will be beneficial, particularly in environments where operational change or transitions are involved. This is a role where consistency, ownership, and communication matter. If you're someone who takes pride in delivering quality work at pace, and can build trust with both customers and internal teams, you'll likely do well here. Key responsibilities include: Key requirements:
Desired Skills:
- Claims Operations
- Transitions Management
- Service Delivery
- Customer Operations
- SLA Management
- Process Improvement
- Contact Centre Operations
Desired Work Experience:
- More than 10 years
Desired Qualification Level:
- Degree
