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Parvana Strategic Sourcing

Technical Support Analyst (Junior) at Parvana Recruitment

Parvana Strategic Sourcing

  • R Undisclosed
  • Permanent Junior position
  • Portugal
  • Posted 22 Aug 2025 by Parvana Strategic Sourcing
  • Expires in 28 days
  • Job 2620409 - Ref 448937000106932
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About the position

This is a remote position.

About our client:

Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

 

What you will be doing:

  • Serve as the primary point of contact for customer tickets / escalations, ensuring the ITSM tool is consistently updated.
  • Ensure business operational activities are completed in line with customer contracts and internal service-level agreements (SLAs).
  • Proactively follow up on support issues, liaising with the development team and delivering product fixes according to internal procedures.
  • Maintain a good understanding of the delivered solution.
  • Work in different business time zones and be available for on-call support 24/7.

 

What our client is looking for:

  • Knowledge of the telecom network environment
  • Proven experience in documenting support plans, strategies, and cases for a complex system.
  • Strong experience with at least one scripting language (Shell, Python, Perl) and a solid working knowledge of SQL/No-SQL databases.
  • Working knowledge of Unix and various application configurations, with a focus on production support.
  • Excellent verbal and written communication skills, with the ability to effectively communicate and influence stakeholders at all levels.
  • Able to work effectively both independently and as a self-sufficient team member.

 

Location/s:

  • Portugal / United Kingdom

 

Job ID:

  • J107008

 

For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]

Desired Skills:

  • Technical Support
  • Analyst
  • Junior

Apply Now

Parvana Strategic Sourcing

About the agency

We are a recruitment company specialising in IT, telco & Finance with offices in South Africa and the United Kingdom. We are a highly skilled team that endeavours to provide a personal, efficient and value add service. PARVANA is Persian for butterfly. An unusual name for a recruitment agency perhaps, but we like to think it will stick with you next time you think about new opportunities. At Parvana, we pride ourselves on our ability to not only assist our clients who are trying to find the best talent, but to guide and offer advice to our candidates who are looking for a new career. That’s why when any executive or high profile employee is looking for a new career, they head directly to Parvana - and so should you.

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