Technical Operations Administration (Eworks Essential)

About the position

TECHNICAL OPERATIONS ADMINISTRATOR (EWORKS ESSENTIAL)

Northern Suburbs, Cape Town

We’re looking for someone who has solid experience supporting technical field staff and managing end-to-end service administration. If you haven’t worked on EWorks, this won’t be a fit — the system is a core part of the job.

What you’ll be doing:

• Providing full administrative support to technical field teams
  
  
• Managing job flow through EWorks (logging, tracking, updating, closing)
  
  
• Coordinating call logging, job cards, follow-ups and completion
  
  
• Ensuring internal clients are supported in line with the SLA
  
  
• Maintaining internal quality assurance standards
  
  
• Handling quotes, purchase orders and documentation
  
  
• Keeping communication tight between teams, contractors and internal departments
  
  

Minimum Requirements (non-negotiable):

• 3–5 years proven Service Administration experience
  
  
• EWorks experience
  
  
• Matric
  
  
• Valid driver’s licence
  
  
• Diploma or equivalent qualification in:
  
  
  • Business Administration,
    
    
  • Operations Management, or
    
    
  • Call Centre Management
    
    
• Strong administrative and coordination ability
  
  
• Excellent follow-through and attention to detail
  
  

Desired Skills:

• Administration
• Client Support
• Compliance
• Costing
• Data Capturing
• Invoices
• Processing