Technical Account Manager

About the position

• Raise the bar: Be results-focused, grow revenue, educate, and lead strategic conversations with the Clients and Vendors. Identify and create compelling sales propositions utilising internal and external information for clients in specific industries or objectives that can be pitched with minimal customization.


• Make your own discoveries: Grow a deep understanding of UiPath, Power Automate, Azure Cognitive Services and AiForged products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, excluding escalation and troubleshooting to resolve client issues.


• Assume ownership: Work with enterprise clients to optimize and improve the services, solutions, and Product sales within the accounts. Understand their business objectives and determine the correct course of action with a view on helping them grow their business.


• Embrace change as an opportunity: You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.


• Collaboration creates value: Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.


• Relationship Management: Managing the internal communications between clients and the teams in the organisation. Manage all stakeholder relationships within the client’s business, especially IT and operations units, to ensure that expectations and priorities are clear and that all required support is in place to achieve the objectives of the engagement. Developing a trusting relationship between key clients and the organisation, through understanding and anticipating the client’s needs and assisting with general client requests or issue escalations as needed.


• Account Growth: Negotiating contracts with the client and establishing initiative timelines with related client budgets, including negotiating contracts and agreements to maximize revenue. Responsible for the growth of the account by prospecting, evaluating, and proposing additional products and services in support of the client’s business and technology objectives.


• Delivery Assurance: Acting as the voice of the client when liaising with internal teams to ensure initiatives meet requirements, oversee the planning, management and implementation of client projects related to products & services to ensure fulfilment of all client commitments.


• Account Planning: In alignment with client’s and company's objectives, create an annual account plan detailing opportunities to be pursued, relationships to be nurtured and account risks. The Account Manager will manage and report regularly against the account plan.

Minimum Requirements:

For consideration, you must bring the following skills and behaviours to our team:

• Business Development skills.


• Extensive enterprise account management experience, minimum 2-5 years, with a track record in IT, Technology, and Solution Selling.


• Possess a deep understanding of enterprise sales processes.


• Must have managed strategic accounts and have a deep understanding of solution sales and how to increase revenue and resourcing presence.


• Analytical state of mind, structured, highly driven, and solution-oriented person.


• Fluent in English, both written and verbal.


• Excellent presentation and communication etiquette skills.


• Ability to build strategic relationships.


• Strong business acumen.


• Knowledge across a range of marketing tools.


• Use of sales methodologies such as MEDDICC, Sandler, Miller Heiman


• Excellent negotiation skills.


• Ability to drive and coordinate projects.


• Goal driven and have a track record of achieving those great results through teamwork and collaboration.


• Business development and sales experience with demonstrated growth results.


• Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome.


• A high level of initiative, drive, and determination to set targets and achieve goals through exceptional levels of client satisfaction is a key consideration in the selection for this position.

Desired Skills:

• IT Technology and Solutions
• Account Manager
• Solution Selling