About the position
Role Overview:
This position is responsible for the direct supervision of the store. The Team Leader functions to ensure achievement of sales and profit objectives, maintenance of service and operational standards and is responsible for the management, motivation and engagement of staff. In addition, the Team Leader delivers superior sales results by helping customers select products best suited to their lifestyle and implements and executes initiatives as directed by the Store/ Centre Manager or company.
Key Responsibilities:
Sales & Performance
- Drive sales by setting team targets, monitoring daily performance, and implementing corrective actions.
- Support the team in closing sales through effective customer engagement and product recommendations.
- Ensure staff are informed on procedures, promotions, and policies, and liaise with management on performance.
Team Leadership & Development
- Plan staff schedules to meet trading demands and support business needs.
- Train, coach, and motivate team members to achieve sales targets and KPIs.
- Assist with recruitment, onboarding, and ongoing development of Sales Consultants.
- Conduct team meetings, manage performance, and handle minor disciplinary matters.
- Ensure accurate completion of administrative tasks and reporting.
Customer Service
- Lead by example in delivering exceptional customer service.
- Resolve customer queries, complaints, and warranty processes efficiently.
- Build strong customer relationships and stay informed on retail and fashion trends.
Stock Control
- Manage inventory, stock takes, and minimise stock loss.
- Investigate discrepancies and ensure all stock processes follow company procedures.
Store Operations
- Maintain high standards of visual merchandising, cleanliness, and store presentation.
- Oversee cash handling, daily reconciliations, and financial controls.
- Ensure smooth day-to-day operations in line with company standards.
Characteristics Required:
- Passionate, driven, and results-oriented with strong commercial focus
- Confident, professional, and customer-focused
- Energetic, self-motivated, and fashion-aware
- Strong leadership skills with the ability to lead by example
- Assertive, adaptable, and able to perform under pressure
- Process-driven with good problem-solving and creative thinking abilities
- Team player who can also work independently
- High emotional intelligence with strong business awareness and decision-making skills
Key Communications
- Internal: Sales Consultants, Store Managers, Head Office
- External: Customers, retailers, and service providers
Essential:
- Matric
- Experience in retail / customer service environment
Preferred:
- Tertiary Retail Management / Commerce Degree
- 2 years + years' in Retail Management Experience
Desired Skills:
- Adaptability
- Communication
- Leadership
- Stock Control
Employer & Job Benefits:
- Provident Fund Contribution
- Commission
