Store Manager Gateway Mall Umhlanga

About the position

Store Manager Gateway Mall, Umhlanga
Retail | R15,000 - R17,000 basic + commission, annual bonus, and benefits

About Our Client
Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to customer experience and employee development, they continue to grow and succeed in a competitive market.
They pride themselves on offering career growth opportunities, rewarding performance, and fostering a collaborative, work hardplay hard environment. This is a chance to join a company that values professionalism, accountability, and team spirit.
The Role: Store Manager Gateway Mall, Umhlanga
The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.

Key Responsibilities

• Lead, mentor, and inspire store staff to achieve sales and service excellence
• Oversee daily store operations with a strong focus on efficiency and accuracy
• Create and manage staff schedules and rotation plans for flexi and permanent employees
• Monitor KPIs, sales performance, and implement strategies to meet targets
• Conduct coaching, mentoring, and disciplinary discussions when required
• Maintain high standards of visual merchandising and store presentation
• Ensure exceptional customer service and handle escalations effectively
• Motivate the team and resolve conflicts with professionalism and maturity

About You

• Minimum 3 years of experience in retail store management
• Matric certificate (essential); additional retail or management qualifications an advantage
• Strong leadership and team management skills
• Confident in handling staff performance management, discipline, and conflict resolution
• Strong ability to monitor and drive KPIs and sales targets
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask under pressure
• Proactive problem-solver with a mature, reliable, and responsible approach
• Flexible to work retail shifts, weekends, and public holidays

Desired Skills:

• Sales
• Staff Schedules
• KPI
• Coaching
• Store presentasion
• Sore Management

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Certificate