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Secondments

SPECIALIST SALES FIELD TECHNICAL (CAPE TOWN)

Secondments

  • R00 per month
  • Permanent Intermediate position
  • Camps Bay
  • Posted 23 Mar 2026 by Secondments
  • Expires in 34 days
  • Job 2635844
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About the position

Job Role

A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

  • Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
  • Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
  • Assist dealers with technical and customer queries.
  • Ensure dealer complies with Warranty rules to avoid redebits and rejections.
  • Manage the policy budget provided for out of warranty on known technical problems correctly.
  • Ensure that the budget is adhered to.
  • Manage special service campaigns/recalls to achieve set company targets.
  • Assist CCC (Customer Call Centre) with customer complaint resolution.
  • Regular scheduled dealer and fleet owner visits.
  • Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

  • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
  • Trade qualification (Technical Diploma) - trade test both theory & practical
  • Working experience as a qualified automotive technician.
  • Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
  • Relevant experience in the technical and retail environment of the motor industry would be an advantage.
  • Fully computer literate including literacy, MS Office, and outlook.
  • Report writing skills are a requirement.
  • A minimum of five years technical experience on the models would be an advantage.
  • Will be required to travel.

IMPORTANT DIMENSIONS

  • Strategic thinking
  • Attention to detail
  • Analytical thinking
  • Initiative
  • People management

Desired Skills:

  • Technical knowledge and skills.
  • Planning and organising.
  • Information monitoring.
  • Customer focus and service orientation.
  • Self-management.
  • Financial management and control.
  • Strong communication skills (Verbal & Written)
  • PC skills
  • Sales Development

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Diploma

Apply Now

Secondments

About the agency

Uniquely positioned to address your skills shortages, Secondments specialises in placing high-quality candidates in permanent, contract, project and interim management positions. We believe in creating synergy with our clients by building sound business relationships which enhance our understanding of their business and needs. Using a managed, controlled recruitment process, we are able to match the staffing needs of their organisations with suitably talented secondees. Our pool of professionals have a range of skills, both generic and specialist. These candidates, all of whom have verified education levels and experience, are available from two weeks to longer periods, depending on client needs. And if we do not have exactly the right fit for the role, we will source the best candidate. We are dedicated to providing a seamless, turnkey solution to ensure our clients get the right person, in terms of skill and integrity, at the right time to fulfil their organisational needs. Notwithstanding the name change due to the acquisition of Ernst & Young’s Advisory Secondments business to Secondments, the business has been in existence since 2003. The business was acquired as a going concern with the full staff complement, including all clients. This change broadens the scope of clients that Secondments can offer services to. Following a successful 13-year working relationship with Ernst & Young (EY), Siphiwe Dondolo, Jayson Theron and Carl Endenburg acquired the global audit and advisory firm’s secondment portfolio. Secondments started trading on 1 April 2015 with the full support of the EY Africa Executive Committee. Secondments works across South Africa, Africa, the United Kingdom, Ireland and the United Arab Emirates (UAE). We support our clients through a sophisticated talent pool of associates, working regularly with colleagues across international borders. Our candidates can assist in the finance, risk, IT/technology, human resources (HR), management consulting, operations and supply chain fields – across a number of sectors – including: • Financial Services (Banking, Insurance and Private Equity) • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Broad-Based Black Economic Empowerment (B-BBEE) Secondments is a 51% black-owned Level 2 B-BBEE organisation, one of the few specialist recruitment consultancies that are a true Level 2 B-BBEE provider. Eleven per cent (11%) of our company is now in the hands of a Black Ownership Trust, making a real difference to previously disadvantaged individuals. We opted for this in the belief that it would make a significant impact rather than benefit a select few. We are determined not to pay mere lip service to Black Economic Empowerment (BEE). Our Managing Director (MD), Siphiwe Dondolo, owns 40% of the business and was with EY for 9 years prior to moving over to Secondments as a shareholder and as the MD. OUR SERVICES As Secondments, we are confident we have the right combination of people, methodology, best practices and technologies to ensure we deliver seamless, efficient and effective services. These are based on a solid foundation of integrity, excellence, professionalism, best practice and value – delivered to both clients and candidates. Client services We offer the full- service of strategic talent matching ,namely: Permanent placements Executive Search Contract placements Temporary Employment Services Project Placements Interim management position placements Executive Search Our specialised service offerings have evolved in response to our clients’ unique needs for a strategic,customisable,Executive recruitment service whose delivery is executed with excellence in mind throughout the process. Leveraging off our unique networks within the Executive landscape to tap into passive candidates,our experienced recruitment team and proven track record in the industry we are best positioned to assist our clients to fill key positions in the most timeous, professional and efficient manner. Temporary contract staff work under the supervision and direction of our clients. Secondments manages them from a planning, HR, payroll and industrial relations perspective, however, freeing clients from time-consuming administration.

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