Service Manager
Catch Recruit (Catch)
- R Undisclosed
- Permanent Intermediate position
-
Melrose
- Posted 05 Jan 2026 by Catch Recruit (Catch)
- Expires in 28 days
-
Job 2630032
About the position
KEY RESPONSIBILITIES
The service team is the engine room of the business and is made up of multiple teams that interact daily. The
overall goal of the Service Team is to provide efficient and effective service delivery to clients.
- Ensuring the timely management of several shipments on behalf of our clients into a specific region of the world
- Liaising with an international pool of clients that are importing or exporting medical equipment daily. The Service Manager is ultimately the 'face' of the company.
- Being an expert in the import and export compliance requirements of a specific region of the world and working directly with the company infrastructure network
- Co-ordinating with various internal support teams to ensure smooth and efficient service delivery
- Ensuring customer satisfaction
SKILL SET AND DESIRED COMPETENCIES - Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook)
- Excellent use of the English language, both written and verbal
- Maintain effective daily communication and collaboration with relevant team members.
- Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process.
- Maintain key relationships with various external stakeholders, for example, the company's partners.
- Attention to detail with the ability to prioritize tasks effectively.
- Creative problem-solving and research ability. Ability to proactively identify problems in advance before a shipment becomes a pressure point and be critical of information.
Independent-thinker and resourceful. - Energetic and enthusiastic
- General business acumen
QUALIFICATIONS AND EXPERIENCE
- University Degree of any background (commerce-focus preferable)
- Work experience advantageous.
- Strong academic track record
- Honours Degree advantageous
Desired Skills:
- Administration
- Excellent academics
- Microsoft Office Suite
Desired Work Experience:
Desired Qualification Level:
Catch Recruit (Catch)
About the agency
Are you ready to take the next step in your career?
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Send us your CV and apply on our website or via Career Junction to unlock your potential and achieve the career of your dreams.
We’re here to assist you every step of the way. If you don’t find a suitable role on our job portals, send us your application anyway, we might have something suitable.
Let’s connect and start your journey to success!
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