About the position
ENVIRONMENT:
ANALYSE & solve common and complex network problems through reasoning, troubleshooting, and innovative thinking as the next Senior Network Engineer sought by a dynamic Internet Service & Network Specialist. You will provide advanced Cisco networking support (routing, switching, wireless, security) while maintaining accurate network documentation, diagrams, standards, and HEAT CI records. The successful candidate must have Matric/Grade 12, a valid CCIE Certification with 10-15 years’ experience with wireless solutions and support, networking and delivering Network Security Services in a customer-facing environment. You need to be proficient with the following: Cisco, FortiGate, Sophos, Cisco Voice, Switching and layer 2 mastery – VLANS, VTP, Spanning tree, Routing protocols – OSPF, EIGRP, BGP, SSL \ IPSEC and SDWAN Orchestration.
DUTIES:
- Provide advanced Cisco networking support (routing, switching, wireless, security).
- Perform day to day network operations, troubleshooting, and performance tuning.
- Assist with multi-vendor networking and security environments when required.
- Participate in Cisco solution design, installations, upgrades, and project implementations.
- Maintain accurate network documentation, diagrams, standards, and HEAT CI records.
- Manage and coordinate service requests, incidents, and escalations, ensuring SLA compliance.
- Support the pre-sales and commercial teams with Cisco proposals and scoping.
- Focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers.
- Support functions extend from testing and troubleshooting problems to regular maintenance.
- Contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses - 50% Operations, 30% Projects, 10% Training and 10% Admin.
KPAs –
- The role is essential to strengthening Cisco capability in the Western Cape, ensuring the business can effectively support, grow, and retain its Cisco customer base. A dedicated Cisco skilled resource is critical for consistent, high-quality service delivery, operational continuity, and maintaining customer satisfaction.
- This position enables the organisation to pursue new opportunities, expand Cisco market share, and meet strategic commitments.
- Replacing the role is necessary to prevent gaps in service delivery, technical capacity, and commercial support for Cisco projects and clients.
- Implementation, maintenance, monitoring, and management of networking infrastructure and capability (hardware and software solutions).
- Analyses and solves common and complex network problems through reasoning, troubleshooting, and innovative thinking.
- Develops and maintains professional working relationships with clients and client end-users in support of the Service Delivery Manager.
- Liaises with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintains service and quality levels in accordance with company business standards, processes, and procedures.
- Creates and updates documentation related to installation procedures and troubleshooting of network incidents.
- Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
- Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.
REQUIREMENTS:
MUST-HAVE Qualifications –
- Matric \ Grade 12.
- Valid CCIE Certification.
Experience/Skills –
- Experience with Cisco, FortiGate, Sophos, Cisco Voice certification or equivalent.
- 10+ Years’ experience with wireless solutions and support.
- 10+ Years’ experience with networking.
- At least 10-15+ years’ experience delivering Network Security Services in a customer-facing environment.
- Valid Driver’s License and own reliable vehicle.
- Switching and layer 2 mastery – VLANS, VTP, Spanning tree.
- Routing protocols – OSPF, EIGRP, BGP.
- Infrastructure Management.
- Next gen Firewalls.
- SSL \ IPSEC.
- SDWAN Orchestration.
- Cloud Management.
- Route Cause Analysis.
- Network Access Control.
- Technical Translation.
- Change Management.
- Incident Management.
- Vendor Management.
Advantageous –
- FortiGate or equivalent Certification.
- HPE Aruba Networking or equivalent Certification.
- Huawei Certification.
ATTRIBUTES:
- Communication and Interpersonal Skills.
- Self-Awareness and Self-Management.
- Conflict Management and Collaboration.
- Coaching and Developing Others.
Desired Skills:
- Cisco Systems
- Engineering
- FortiGate
- Networking
- Troubleshooting
About The Employer:
A dynamic Internet Service & Network Specialist
