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EQPlus

Senior IT Operations Manager (Digital Workplace)

EQPlus

  • R Undisclosed
  • Permanent Management position
  • Cape Town Region
  • Posted 31 Mar 2026 by EQPlus
  • Expires in 34 days
  • Job 2636359
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About the position

Our client, a global outsourcing and technology company, is seeking a senior-level technology leader to take ownership of digital workplace and IT service delivery across key client portfolios.

This role is both operational and strategic, requiring someone who can ensure stability in day-to-day services while also driving improvements, managing projects, and contributing to broader growth discussions.

Key responsibilities include:

  • Taking full ownership of IT operations across assigned client portfolios
  • Leading service reviews focused on SLA performance, delivery metrics, and ongoing initiatives
  • Driving service improvement plans, productivity gains, and cost optimisation
  • Ensuring compliance with internal standards, audit requirements, and information security practices
  • Acting as the key link between clients and internal delivery teams
  • Managing and tracking major incidents, including root cause visibility and trend analysis
  • Overseeing operational environments, including assets, infrastructure, and service standards
  • Leading projects such as new implementations, transitions, and site buildouts
  • Collaborating with global teams and subject matter experts to ensure consistent delivery

Key requirements:

  • A relevant degree is required, with postgraduate qualifications being an advantage
  • 12 to 14 years of relevant experience, including leadership within large-scale IT operations environments
  • Proven experience managing end-to-end service delivery, including ownership of assets and operational performance
  • Strong technical understanding across infrastructure, including networking, systems, voice, and enterprise applications
  • Experience working with IT service management frameworks, with certifications such as ITIL being advantageous
  • Exposure to project delivery methodologies and managing implementations or transitions
  • The ability to engage confidently with stakeholders at all levels
  • Experience supporting large user environments (thousands of users)
  • You should also be comfortable working across global teams and time zones, with exposure to multi-region delivery models being beneficial

Desired Skills:

  • IT Operations
  • Service Delivery
  • Digital Workplace
  • ITSM
  • ITIL
  • Infrastructure Management
  • Incident Management
  • Global Operations

Desired Work Experience:

  • More than 10 years

Desired Qualification Level:

  • Degree

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EQPlus

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About the agency

EQPlus is a Specialist IT & Financial Recruitment Consultancy with a team of highly experienced staff and shareholders, representative of South Africa's unique diversity. EQPlus is a Specialist Resourcing Services organization, specialising in the provision of contracting staff, permanent staff as well as Executive Search. We do IT your way. EQPlus is a leading provider of IT and Financial talent, on all levels of your business Founded in 1999, the dynamic team at EQPlus focusses on the following business units: EQ Resourcing EQPlus is able to supply top quality technical specialists in all technologies e.g. Mobile Technologies, Java, C#, SQL, Oracle, COBOL, Natural – all levels. EQ PLUS ensures that the candidate match the client’s skills requirement and the culture of the organisation. EQ Plus provides a personal service of exceptional value. EQ Professional Services EQPlus is highly experienced in the sourcing of Programme and Project Managers for short and long term positions, both local and internationally. Business Analysts/Business Process skills are also available with experience across multiple leading BA methodologies. EQ Staffing Solutions EQ Staffing solutions is designed to meet your needs, be it Teams, Fixed price or Executive search. Our offering includes bespoke application development skills across all the enterprise development platforms and technologies over the full lifecycle of a project. Why EQPLUS We have a track record of excellent service delivery on small and large scale recruitment projects. •Our team of inspirational bright minds enables us to provide business leadership in our field. •We provide Technology Expertise, using state of the art Recruitment Intellectual Property •We consistently provide quality candidates, at great value for money with passionate service delivery. •We serve clients and candidates spanning the technology and geographic landscape of South Africa. •We are a Total Talent Solution Centre of Excellence and have specialists that focus on the IT Industry. •We provide Executive Search appointments, Independent Contractors and Permanent Appointments including: oArchitects, oBusiness Analysts, oProject Managers, oAnalyst Programmers (Java, C#, PHP, Web Logic, SQL, Cobol, Universe, SAP, Oracle etc.) oNetwork Engineers (up to CCIE level). oMicrosoft Technology experts, oJava Application Development experts and oMobile Development experts. oFinancial Industry Professionals.

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