About the position
Senior Business Analyst (Banking & Credit)
Contract Opportunity | Financial Services Environment
Role Purpose
We are seeking a highly experienced Senior Business Analyst to join a dynamic financial services environment. This role requires an accomplished Business Analyst with extensive experience operating within complex, high-risk, and large-scale programmes and projects.
The successful candidate will act as the critical link between business stakeholders and technology teams, ensuring that business needs, challenges, opportunities, processes, and strategic objectives are accurately understood, analysed, documented, and translated into effective business and technology solutions.
This role requires a professional who can work across multiple initiatives simultaneously, engage with senior stakeholders, facilitate complex discussions, and drive the successful delivery of business outcomes within an Agile delivery environment.
Key Responsibilities
Business Analysis & Requirements Management
- Facilitate the identification, analysis, and documentation of business problems, opportunities, and requirements.
- Elicit, analyse, validate, and manage business, functional, and non-functional requirements.
- Translate complex business requirements into clear and actionable user stories, process models, business rules, and functional specifications.
- Ensure requirements are aligned to strategic business objectives and organisational goals.
- Conduct impact assessments and gap analyses to identify solution requirements and business implications.
- Define and maintain requirements traceability throughout the project lifecycle.
Stakeholder Engagement & Facilitation
- Serve as a liaison between business stakeholders, product owners, technology teams, architects, developers, testers, and project managers.
- Facilitate workshops, interviews, brainstorming sessions, and requirement-gathering activities.
- Manage stakeholder expectations and build strong working relationships across business and technology teams.
- Drive collaboration and alignment across multiple business units and delivery teams.
- Present findings, recommendations, and solution options to senior stakeholders and decision-makers.
Process Analysis & Improvement
- Analyse current-state business processes and identify opportunities for optimisation and improvement.
- Document end-to-end business processes, workflows, and operational models.
- Facilitate future-state process design and business transformation initiatives.
- Support continuous improvement initiatives through process modelling, analysis, and solution recommendations.
- Identify operational inefficiencies, risks, and control weaknesses.
Agile Delivery Support
- Work within Agile delivery teams supporting iterative and incremental solution delivery.
- Collaborate closely with Product Owners to manage and refine product backlogs.
- Participate in Agile ceremonies including:
- Sprint Planning
- Daily Stand-ups
- Backlog Refinement
- Sprint Reviews
- Retrospectives
- Assist delivery teams in clarifying requirements and resolving business-related queries during development and testing.
- Support User Acceptance Testing (UAT), validation activities, and production readiness.
Solution Assessment & Delivery
- Evaluate solution options and recommend the most appropriate approach to meet business objectives.
- Support solution design discussions and ensure business requirements are adequately addressed.
- Assess business impacts, dependencies, risks, and implementation considerations.
- Ensure delivered solutions meet stakeholder expectations and intended business outcomes.
Minimum Requirements
Qualifications
- Relevant Degree or Diploma in Business, Information Technology, Commerce, Engineering, or a related field.
- Business Analysis certification (CBAP, CCBA, FTI, AAC, or equivalent) advantageous.
- Agile certification advantageous.
Experience
- Minimum 10+ years of Business Analysis experience within complex enterprise environments.
- Proven experience working within Agile delivery environments.
- Demonstrated ability to manage and support multiple initiatives concurrently.
- Experience delivering projects across large, complex, and high-risk programmes.
- Strong stakeholder management and facilitation experience.
- Experience working across the full Business Analysis lifecycle.
- Exposure to large-scale technology, digital transformation, process improvement, or business change initiatives.
Preferred Experience
- Banking industry experience.
- Credit, lending, or credit risk domain experience.
- Business process analysis and process improvement experience.
- Experience working within highly regulated environments.
- Knowledge of banking operations, products, and financial services processes.
Technical & Functional Competencies
- Requirements Elicitation & Analysis
- Business Process Modelling
- Gap Analysis
- Business Case Support
- User Story Development
- Functional & Non-Functional Requirements
- Agile Methodologies (Scrum/Kanban)
- Stakeholder Management
- Workshop Facilitation
- Impact Analysis
- Process Improvement
- Change Analysis
- Risk Assessment
- UAT Support
- Business Rules Documentation
- Data Analysis
- Solution Evaluation
Desired Skills:
