About the position
Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced Sales Coordinator based in Umhlanga, Durban
- Location: Umhlanga, Durban
- Type: Full-Time, Office-Based
- Reports To: Sales & Operations Director
- Department: Sales
- Working Hours: Monday to Friday | 08:00 - 17:00
Purpose of the Role:
The Sales Coordinator plays a critical role in supporting the sales team and ensuring the smooth execution of all sales-related processes. This includes managing administrative tasks, coordinating internal communications, tracking performance metrics, and assisting with customer interactions to help the team meet its sales goals efficiently.
Key Responsibilities:
Sales Support & Administration
- Prepare and manage sales quotations, proposals, and order forms
- Track sales orders from initiation through to fulfilment and installation
- Ensure CRM data is updated accurately and timeously
- Assist with compiling reports on sales metrics, performance tracking, and forecasting
- Coordinate meetings, follow-ups, and client interactions for the sales team
- Liaise with clients regarding documentation, billing queries, and service provisioning
Internal Coordination
- Act as the central point of contact between the sales team and internal departments (technical, billing, support)
- Ensure timeous communication of sales information, updates, and documentation
- Help coordinate product launches, promotions, and internal sales initiatives
Customer Engagement
- Assist with the onboarding of new clients and ensure all relevant documentation is received
- Follow up with clients to confirm satisfaction, handle non-technical queries, and maintain relationships
- Maintain a high standard of customer service in all interactions
Minimum Requirements:
- Grade 12 / Matric Certificate (Tertiary qualification in Business Admin, Sales or Marketing is advantageous)
- 2-4 years' experience in a sales coordination or administrative support role (ISP/IT sector preferred)
- Proficiency in MS Office (especially Excel, Word, and Outlook)
- Experience with CRM systems is highly desirable
- Strong administrative skills
- High attention to detail, strong organisational skills, and ability to multitask
Personal Attributes:
- Proactive, dependable, and self-managed.
- Excellent interpersonal skills and ability to work in a team environment
- Ability to work under pressure in a fast-paced sales environment
- Professional and customer-focused mindset
Remuneration:
- Market-related salary based on experience and qualifications
- Performance-based incentives may apply
Desired Skills:
- Sales
- Coordinator
- Umhlanga
