About the position
ENVIRONMENT:
THE sales wizardry of a highly ambitious Sales Consultant is wanted to join the team of a dynamic ICT Service Provider in Somerset West. The ideal candidate will have 1-3 years relevant experience in a similar role and will be commercially focused and proactive, detail-oriented, and confident in managing both relationships and revenue. Your success will be measured by retention, revenue contribution, and consistency in execution. You will be responsible for client retention, account growth, and transactional revenue through once-off sales, renewals, upgrades, and project opportunities. You will play a critical role in ensuring clients remain satisfied while continuously identifying ways to increase value and strengthen long-term relationships.
DUTIES:
Client Retention and Relationship Management –
· Be responsible for maintaining strong, long-term relationships with your client base. This includes:
Ø Building trust and maintaining regular communication with clients.
Ø Ensuring high levels of client satisfaction and retention.
Ø Acting as a reliable point of contact for client queries and support.
Ø Identifying risks early and resolving issues proactively.
Sales Delivery and Account Growth -
· Drive revenue growth through structured sales activity within existing accounts. This includes:
Ø Identifying and closing once-off sales opportunities.
Ø Driving SLA upgrades and account expansion opportunities.
Ø Supporting cross-selling of products, services, and solutions.
Ø Managing renewals across licensing, security, backups, and related services.
IT Assessments and Project Conversion -
· Support the delivery and commercial conversion of technical assessments. This includes:
Ø Ensuring all scheduled IT assessments are completed.
Ø Supporting the conversion of assessments into projects.
Ø Working with internal teams to move opportunities into delivery.
Ø Maintaining momentum from assessment to commercial outcome.
Sales Administration and CRM Discipline -
· Ensure that all sales activity is accurately captured and processed. This includes:
Ø Maintaining high levels of CRM hygiene in Zoho CRM.
Ø Preparing and managing quotes, orders, and invoicing accurately.
Ø Submitting structured weekly scorecards and reporting.
Ø Ensuring all tasks are completed within defined timelines.
Collaboration and Team Support -
· Work closely with internal teams to support account success. This includes:
Ø Supporting the Lead Account Manager in client reviews and meetings.
Ø Sharing client feedback with sales and marketing teams.
Ø Collaborating with technical teams to support client needs.
Ø Providing support and guidance to junior team members where required.
Supplier and Operational Coordination -
· Support commercial outcomes through supplier and operational alignment. This includes:
Ø Managing supplier relationships and pricing where required.
Ø Ensuring accurate product and service delivery through coordination.
Ø Supporting stock tracking and sales-related audits
Ø Maintaining structured internal processes and documentation.
REQUIREMENTS:
Non-Negotiables -
· 1-3 Years relevant work experience. This role requires strong client management and execution discipline.
· Strong communication skills, both written and verbal.
· Ability to manage and grow client relationships professionally.
· High attention to detail and organisational ability.
· Consistent CRM usage and process discipline.
· Ability to manage multiple tasks and priorities effectively.
· A proactive and accountable approach to work.
· Comfort working in a structured, performance-driven environment.
You will likely thrive here if you:
· Enjoy building and maintaining strong client relationships.
· Comfortable managing both people and commercial outcomes.
· Take ownership of your work and follow through consistently.
· Organised and detail-oriented in a high-activity environment.
· Communicate clearly and confidently with clients.
· Proactive in identifying opportunities and solving problems.
· Work well within a team and support shared outcomes.
· Want to grow in a commercially focused role.
Desired Skills:
- Software Sales
- Sales
- Revenue Projections
- Client Retention
About The Employer:
A dynamic ICT Service Provider
