About the position
Introduction
To provide first class customer service in timely ,friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefit of purchasers.
Duties & Responsibilities
Actively seek and engage customer prospects in the store to maximise sales potential
Provide assistance and information on product features to meet sales target
Adhere and achieve department's sales targets on a daily, weekly, monthly, bi-annual and annual basis
Identify sales opportunities and prepare sales action plans and schedules to meet specific targets
Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers
Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers
Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires
Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer's needs are satisfactorily met
Collaborate with co-workers to ensure proper customer service is delivered
Identify and expedite the resolution of customer concerns to maximise satisfaction
Prepare paperwork to activate and maintain contract services
Analyse sales reports and interpret information to assist in putting together sales action plans
Desired Experience & Qualification
Matric (Grade 12)
Minimum of 2 - 3 years' sales experience
The incumbent may also be expected to perform other duties as assigned from time to time.
This position will require transferability between stores.
Preference will be given to applicants in similar positions
Package & Remuneration
Customer orientated
Proven track recording of over achieving sales targets
Working knowledge of customer and market dynamic and requirements
Basic understanding of sales principles and customer service practices
Solid communication and interpersonal skills
Ability to work under pressure consistently
Learning agility
Basic Mathematical skills
Willingness to work shifts as required
