Reservations Specialist - FIT (Free Independent Traveler) (Hotel/Hospitality industry)
O'Brien Recruitment
- R17,000 - R18,000 per month
- Permanent Junior position
-
Cape Town
- Posted 22 Aug 2025 by O'Brien Recruitment
- Expires in 33 days
-
Job 2620355
About the position
Are you passionate about hospitality and reservations, with an eye for detail and a drive for excellence? An established and highly regarded hotel is seeking a FIT Reservations Specialist to join their team. This is an exciting opportunity for someone with a strong reservations background to ensure maximum guest satisfaction while optimizing revenue.
Please kindly apply here or forward your CV to [Email Address Removed]
Key Responsibilities
- Handle phone and email enquiries regarding reservations
- Process reservations, including cancellations and changes, accurately and efficiently using Opera
- Update booking systems with new reservations and amendments
- Manage and update all channel bookings with the correct information as received via email
- Ensure detailed billing instructions are accurately captured
- Monitor room availability and manage overbooking situations effectively
- Ensure all special requests and requirements are accommodated
- Prepare reservation activity reports
- Deliver exceptional customer service to all clients
- Stay informed about hotel activities and offerings, proactively upselling to guests where possible
- Resolve reservation-related issues or complaints professionally
- Assist with administrative tasks as required
- Support the hotel in achieving prescribed monthly targets, maximizing booking revenue, and preventing unnecessary revenue loss
- Demonstrate a collaborative and supportive team ethic
Requirements
- Matric certificate
- Hotel diploma or degree advantageous
- Minimum of 3 years’ experience in a similar role within a busy, high-demand environment
- Basic understanding of revenue management and yield management principles
- Basic accounting knowledge
- Computer literate (MS Office, Opera essential)
- Experience with GDS operating systems and website intranets
- Willingness to work various shifts as required
Competencies
- Reliability and adaptability
- Strong commercial drive
- Excellent attention to detail
- Ability to work well under pressure
- Strong verbal and written communication skills
- Customer-focused and a team player
- Effective planning and organizing abilities
- Sound decision-making and judgment
- Solid product knowledge of hotel services
What’s on Offer
- An empowering and supportive work environment
- Competitive remuneration package, including retirement benefits
- 21 working days leave per annum
- Ongoing training and development opportunities
Desired Skills:
- Administration
- Reservations
- Telephone Bookings
Employer & Job Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
O'Brien Recruitment
About the agency
O’Brien Recruitment – what is our story and who are we?
O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business!
Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment.
We pride ourselves on the ability to give our clients and candidates a competitive edge!
We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z!
These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists.
Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.
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