About the position
PURPOSE STATEMENT
To lead and manage the regional training team, who deliver training on brand standards to the franchise network. The role is permanently for the Mpumalanga, Eswatini, and Mozambique Regions.
Duties & Responsibilities
- Lead and grow a team of trainers, to deliver training to the leading brands franchise network within the region.
- Onboard all new recruits into the region.
- Execute the Training Excellence Assessment processes to align with the national footprint.
- Represent leading brands and be a brand expert (SME).
- Ensure regular engagement with training and operations teams for alignment.
- Support and facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
- Design and apply assessment tools to measure training effectiveness.
- Execute and support group training initiatives to enhance Restaurant Management training.
- Execute and train all on leading brand recipes and SOPs.
- Execute barista training to ensure a consistent quality coffee experience.
- Execute and track the training pathways and status for all restaurant positions.
- Ensure the integrity of all training record keeping is accurate, current and available.
- Provide input into strategic regional business plans and manage regional budgets for training.
- Manage the regional training calendars to annual strategic plans.
- Establish and maintain relationships with external training providers.
- Manage and maintain in-house training facilities and equipment.
- Keep current with training design, development and methodologies.
- Serve and provide input on related projects to training.
Administration
Training:
- Accountable for all new franchisee training.
- Management training course calendar and newsletters.
- Ensures seamless training support for new restaurant openings, COH, revamps & relocation.
- Training of all new staff members in the franchise network.
- Design and apply assessment tools to measure training effectiveness.
- Assess and analyse training needs as required.
- Identify training programs to address competency gaps.
- Partner with internal stakeholders regarding training needs.
- Organize, develop or source training programs to meet specific training needs.
- Liaise with subject matter experts regarding design of courses.
- Present training programs using recognized training techniques and tools.
- Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
- Evaluate and make recommendations on training material and methodology.
Operations:
- Lead and provide mentorship opportunities for the training team.
- Establish and maintain relationships with external training suppliers.
- Manage and maintain in-house training facilities and equipment.
- Keep current with training design, development and methodologies.
- Align with Group Training & Brand teams.
- Ensure regular engagement with training and operations teams for alignment.
- Provide inputs to annual strategic business planning process.
- Serving on ad hoc and related projects.
- Be a Brand ambassador and key player of the Brand team.
- Keep updated with Brand standard operating procedures (SOP).
- Ensure skill level is continually improved and PDP is implemented with the training team.
EDUCATION AND EXPERIENCE
Formal Education
- Completed Matric / Grade 12.
- Diploma / Degree in Hospitality Management or similar qualification.
- Formal Training qualification (Facilitator, Assessor, and Moderator).
Experience
- 5 - 8 years' experience in a Training Manager or similar capacity.
- Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
- Valid driver's license and Passport
- Willing and/or able to travel extensively.
- Willingness and ability to work long hours and weekends based on operational requirements.
KNOWLEDGE AND SKILLS
- Computer literacy at a level where they can teach others all relevant technology platforms
- Subject matter expert with brand SOP's
- Excellent interpersonal and communication skills
- Knowledge of various training methodologies and ability to apply in the workplace and amongst their colleagues
- Ability to pay attention to detail with good recordkeeping and organizational skills
- Ability to engage, motivate and coach learners
- Ability to lead and mentor new trainers
- Displays impeccable time keeping
- Displays excellent personal appearance and upholds brand ethos
- Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
- Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same.
- Experience in food preparation and presentation
- Good knowledge of operational process and food handling/safety aspects
- Highly presentable with strong communication and interpersonal skills
- Charismatic, outgoing individual with presence
- Self-starter- can identify work flow and steps necessary to get the job done or resources required.
