About the position
About the Role
To maintain and continuously improve quality and product standards across the supply chain, ensuring products meet required specifications, regulatory requirements, and customer expectations. This role plays a critical part in driving quality compliance, supporting continuous improvement initiatives, and reducing defects, rework, and warranty claims.
Key Responsibilities
- Manage and coordinate quality systems, standards, inspections, and controls to ensure products and services meet required quality standards
- Ensure all equipment, tools, jigs, fixtures, and gauges are calibrated and verified in line with calibration procedures and standards
- Read and interpret engineering drawings to perform dimensional checks and communicate corrective actions to relevant departments
- Develop and maintain systems that promote quality awareness and continuous improvement across operations
- Take full ownership of non-conformance reports (NCRs) from initiation through investigation, corrective action, and closure
- Compile, manage, and report on weekly reject data, ensuring accuracy and follow-up on corrective actions
- Analyse quality data and trends, identifying recurring issues and recommending improvement actions
- Conduct quality meetings with production staff, supervisors, and management
- Lead or support investigations into product failures and customer complaints
- Perform root cause failure analysis (RCFA) for quality-related issues across raw materials, components, processes, and finished goods
- Support production teams with non-conformance handling, rework processes, sorting, and segregation of non-conforming materials
- Apply statistical sampling techniques for inspection of incoming, in-process, and finished goods
- Conduct process and supplier audits where required and track corrective actions
- Support ISO compliance and quality assurance activities
- Assist with staff training and competency assessments related to quality standards and procedures
- Promote and support health and safety practices within production environments
- Maintain a clean, organised work area in line with 5S principles
- Perform additional quality-related duties as required
Key Interfaces
- Production staff at all levels
- Quality, R&D, Production Support, and Stores teams
- Procurement and suppliers
- Branches and customers (as required)
Key Competencies & Behavioural Attributes
- Strong verbal and written communication skills
- High attention to detail with a strong quality mindset
- Analytical and data-driven approach to problem-solving
- Ability to work independently with minimal supervision
- Purpose-driven, motivated, and proactive
- Disciplined with strong time management skills
- Sense of urgency and accountability
- Commitment to continuous learning and personal development
- Flexible and adaptable in a production environment
Functional & Technical Skills
- Experience in Quality Control procedures, practices, and principles within a manufacturing environment
- Ability to read and interpret engineering drawings for dimensional inspection
- Competent in the use of measuring equipment such as verniers, micrometres, and gauges
- Strong numeracy skills
- Proficient in MS Office, with Excel experience essential
Qualifications & Experience
- Minimum 3 years’ experience in Quality Control or Quality Assurance within a production/manufacturing environment, with a strong focus on incoming goods
- Mechanical Engineering Diploma and/or a Trade Test in the Mechanical Engineering field
- Experience with ISO 9001 or similar quality management systems, including auditing and maintenance
- Experience in an engineering or manufacturing environment (advantageous)
- Professional accreditation or certification in Quality Management (advantageous)
- SAP experience (advantageous)
Please note that only suitable candidates will be contacted.
Desired Skills:
- quality control
- QC
- quality jobs
