About the position
A leading national organisation within the education and technology sector is seeking an experienced and driven ICT Project Manager to join its IT Support Office. The successful candidate will be responsible for planning, coordinating, and delivering multiple ICT projects that support business objectives across the group.
This role requires a strong blend of technical understanding, stakeholder management, and project governance expertise. You will oversee end-to-end project delivery, ensuring alignment with organisational standards, budgets, timelines, and strategic objectives.
Key Purpose of the Role
To manage and deliver ICT projects by defining scope, developing project plans, allocating resources, and ensuring successful execution within agreed timelines, budgets, and quality standards. The role ensures adherence to internal governance frameworks and alignment with business strategy while driving continuous improvement and innovation within the ICT environment.
Key Responsibilities
Project Management
- Develop and maintain detailed project plans, schedules, budgets, and resource allocations
- Lead end-to-end delivery of multiple concurrent ICT projects
- Define scope, objectives, risks, dependencies, and governance structures
- Coordinate cross-functional teams including analysts, developers, and technical staff
- Ensure delivery against time, cost, and quality expectations
- Manage project documentation, reporting, and stakeholder communication
- Oversee vendor engagement, RFQs/RFPs, and service provider selection
- Apply structured methodologies including RACI and project governance frameworks
Business & Stakeholder Engagement
- Engage with business stakeholders to define and refine requirements
- Translate business needs into clear technical deliverables
- Conduct regular service review meetings with business units
- Manage escalations and lead problem management processes
- Negotiate and maintain SLAs and OLAs with stakeholders
- Provide monthly reporting on project status, risks, and delivery outcomes
Financial Management
- Develop and manage project budgets and financial forecasts
- Ensure projects remain within approved budget parameters (±5% variance)
- Track and control project expenditure
- Manage out-of-scope work through formal approval processes
- Ensure financial governance and compliance on all project spending
Team & Resource Management
- Assign tasks and manage workloads across project teams
- Define roles, responsibilities, and performance expectations
- Conduct performance reviews, goal setting, and development planning
- Drive succession planning and capability development
- Ensure onboarding and training of new team members
- Facilitate regular team progress and compliance reviews
Governance, Reporting & Continuous Improvement
- Ensure adherence to IT governance frameworks (ITIL, COBIT, internal standards)
- Monitor service delivery performance, trends, and quality metrics
- Identify and implement process improvement initiatives
- Contribute to ICT strategy and innovation initiatives
- Ensure documentation of processes, procedures, and standards
Minimum Requirements
Education
- ICT Diploma or related qualification
- Project Management Certification (PMP / PRINCE2 / PMBOK or equivalent)
- ITIL v3 Foundation Certification
Experience
- 1+ year in Business Analysis
- 1+ year in Project Administration
- 3+ years in Service Desk or Customer Service Management
- 3+ years in System Administration
- 3–5 years in a senior supervisory or ICT management capacity
Other Requirements
- Valid driver’s licence (essential)
Ideal Qualifications
- Bachelor’s Degree in Information Technology / Information Systems / Informatics (NQF 7)
- ITIL Practitioner certification
- Advanced Project Management certification (PMP / PRINCE2 Practitioner)
Key Competencies
- Strong leadership and team management capability
- Excellent stakeholder engagement and communication skills
- Analytical thinking and structured problem-solving ability
- Strong financial and budget management discipline
- High attention to detail and accountability
- Ability to manage multiple complex projects simultaneously
- Strong decision-making under pressure
- High level of initiative and ownership
Apply Now!
For more information contact:
Raees Sadek
IT Recruitment
Researcher
[Phone Number Removed];
Desired Skills:
- ITIL
- Business Analysis
- Project Management
- Systems Administration
- ICT Managment
