About the position
A leading supply chain technology and consulting company is looking for an experienced Professional Services Manager to join their team in Midrand.
About the role
This position is suited to a strategic and customer-focused professional with strong experience in software implementation, supply chain operations, and team leadership. The role will involve a variety of responsibilities, including but not limited to:
- Leading and managing the Professional Services and support teams
- Facilitating client workshops and overseeing solution design, configuration, testing, and implementation activities
- Managing project delivery, including resource allocation, budgets, reporting, invoicing, and task completion
- Building and maintaining strong client relationships throughout the customer lifecycle
- Overseeing support operations, ensuring service level agreements (SLAs) are maintained and customer escalations are resolved timeously
- Mentoring and developing team members through coaching, guidance, and performance management
- Managing customer accounts and identifying opportunities to expand existing business relationships
- Driving business development initiatives and identifying new revenue opportunities
- Participating in company development initiatives and continuous process improvement
- Staying up to date with industry developments and supply chain technology solutions
Requirements:
- Degree or Diploma in Industrial Engineering, Information Technology, or a Related Field
- 6–8 Years' Experience in Software Consulting, Software Implementation, and/or Software Support
- Intermediate to Advanced SQL Scripting Experience
- 8+ Years' Operational Experience and Understanding of Supply Chain Processes
- 4–5 Years' Experience Working with Warehouse Management Systems (WMS)
How to Apply:
Contact Hire Resolve today for your next career-changing move.
Apply for this role today by contacting Robyn at:
[Email Address Removed]
Or contact me on LinkedIn.
You can also visit the Hire Resolve website for more opportunities.
Desired Skills:
- Professional Services Manager
- Professional Services Manager
- Professional Services Manager
