About the position
A Well established company in the East Rand is seeking a Product Support Specialist to join their team.
Minimum Requirements:
- Matric
- Mechanical Trade Test
- 2-5 years experience in Forklift or Material Handling industry
Key Responsibilities:
- Proactively identify and engage potential customers within the forklift and material handling sector, covering all major brands.
- Build and manage a robust sales pipeline through site visits, cold calling, referrals, and industry networking.
- Effectively communicate the value of Criterion Equipment’s service capabilities to convert prospects from competitors.
- Secure a mix of urgent repair work and substantial workshop jobs such as overhauls, rebuilds, and major repairs.
- Dedicate at least four days per week to on-site customer and prospect visits, with measurable reporting of activity.
- Foster long-term relationships through consistent, planned visits—ensuring visibility, accessibility, and trust.
- Serve as the primary contact for technical inquiries and urgent service support.
- Collaborate with the Service Manager and Workshop Foreman to align service capacity with customer needs.
- Apply strong mechanical and electrical knowledge to diagnose customer issues and recommend practical, effective solutions.
- Utilize the Dealernet platform to identify correct OEM part numbers.
- Source parts for non-domestic machines through the TVH platform.
- Obtain and compare quotes from multiple suppliers, ensuring a balance between quality and cost-efficiency.
- Provide informed advice to customers that minimizes repair costs without sacrificing reliability.
- Generate accurate and timely quotes using the IFS system.
- Demonstrate a clear understanding of Flat Rates and company quoting guidelines.
- Coordinate with the Rental and External Administration teams to ensure smooth job setup, execution, and billing.
- Support month-end processes by closing jobs and finalizing documentation to meet financial deadlines.
- Maintain a rolling two-week forward plan of customer visits at all times.
- Keep comprehensive records of prospects, customer interactions, quotes, and outcomes.
- Regularly report on sales pipeline progress, competitive activity, market trends, and pricing developments.
Desired Skills:
- business development
- product support specialist
- product support
Employer & Job Benefits:
- Travel reimbursement
- cellphone reimbursement
- medical aid and pension fund
