About the position
Define the scope and estimations for process initiatives.
Proactively plan process deliverables based on relevant project delivery method.
Work with business stakeholders to prioritise process work.
Design and execute process improvement initiatives.
Conduct As IS and To Be discovery analysis and design using relevant analysis techniques.
Proactively engage with business on strategic initiatives which require process improvement.
Consult with Senior Stakeholders.
Ability to build business case to demonstrate business value & calculate ROI for business stakeholders.
Define and analyse value chains (Cross functional process mapping).
Define the process end-to-end view (Operating model).
Understand process improvement & Enterprise Architecture frameworks.
Understand advanced process measurement (tying value chain process to corporate performance metrics).
Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools.
Ensure successful implementation of processes by evaluating benefit realisation.
In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use.
Develop communication plans.
Use BPM related tools including project planning and tracking.
Ability to work with Data Architects to define dataflow, data transformation.
Understand big data concepts and how it will be used for research, customer experience management and information mining.
Understand the required risk controls within the risk appetite within the customer domain.
Minimum Requirements:
Advanced Diploma or Degree (NQF 7)
LEAN / SIX SIGMA - Yellow belt / CBPP / Business Analysis
7- 10 years experience.
Business principles.
Principles of Project Management.
Relevant regulatory knowledge.
Management information and reporting principles.
Presentation skills.
SDLC (System Development Life Cycle).
Modelling-EPC / BPMN / UML.
Process Measurements.
Analysis.
Business consulting and facilitation skills.
Client focused Process Design.
Functions specific policies procedures and systems knowledge.
Process management principles.
Desired Skills:
- Business Process Management
- Business Process Principles
- Business Process Design
