Order Fulfilment Controller: 3 month contract
O'Brien Recruitment
- R Undisclosed
- Contract Junior position
-
Brackenfell
- Posted 07 Jan 2026 by O'Brien Recruitment
- Expires in 30 days
-
Job 2630251
About the position
Order Fulfilment Controller: 3 month contract, Northern Suburbs
We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.
Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High
Shift Pattern & Hours
- Monday to Sunday (rostered)
- Shifts between 07h00 – 20h00
- 5 days on, 2 days off
- Weekend & public holiday availability required
- Transport provided home after late shifts
Key Responsibilities
- Handle customer, store & courier queries (calls, email, chat & WhatsApp)
- Proactively manage online orders and resolve delays
- Follow up with stores and courier partners to ensure on-time delivery
- Keep customers informed on order status and delivery updates
- Investigate and resolve service and order issues
- Identify trends and assist with process improvements
Requirements
- Matric (Grade 12)
- Relevant Diploma or Degree (advantage)
- Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support
- Experience in a multi-channel customer support environment
- Understanding of order fulfilment / deliveries (advantage)
- Comfortable using Microsoft Office 365
This role suits someone who is organised, proactive, calm under pressure and customer-focused.
Desired Skills:
- Communication
- Customer Service
- MS Office
- Order Processing
- Resolution
O'Brien Recruitment
About the agency
O’Brien Recruitment – what is our story and who are we?
O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business!
Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment.
We pride ourselves on the ability to give our clients and candidates a competitive edge!
We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z!
These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists.
Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.
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