Operations Manager

About the position

Main Purpose of the Role

• The main purpose of this role is to ensure the efficient and cost-effective delivery of training programs by managing schedules, resources, materials, while also overseeing quality control, budget adherence, compliance, and profitability.
• Key responsibilities include improving training processes and systems, overseeing the logistics of training delivery, and maintaining relationships with instructors and clients to ensure high customer satisfaction and operational success.

Essential Skills:

• Resource Management: Strong skills in managing and optimizing the allocation of financial and material resources.
• Analytical & Problem-Solving Skills: Capacity to identify performance issues and develop solutions to improve efficiency.
• Technical Proficiency: Knowledge of relevant systems and training technologies.

Technical and Behavioural Competencies required

Technical

• Use of data analytics to monitor training effectiveness, manage budgets for training materials and facilities, and implement technology to automate tasks and improve processes.
• Ensuring the training delivery runs efficiently and aligns with organizational goals.
• The ability to understand and implement Education and Training compliance requirements from authorities and ensure adherence to internal policies and processes.

Behavioural

• Strong people skills to foster positive relationships with colleagues and management.
• Excellent communication and collaboration to align departments and management.
• Adaptability and continuous learning to implement efficient processes.
• Decision-making and problem-solving to improve service delivery and meet organisational goals.
• A strong sense of accountability and integrity, with a focus on customer satisfaction and stakeholder management to ensure the training companies thrive.

Key Responsibility Areas
1) Manage and provide administrative duties of clients allocated to you.
2) Adhere to communicated and written training processes and systems
3) Update relevant sections of the Training Schedule and Client Schedule that you are responsible for.
4) Attending/scheduling of meetings regarding allocated clients.
5) Liaising with clients, managers, and [URL Removed] analysis, sorting, and storage
6) Handling urgent queriesFollowing management instructionsDeveloping problem-solving strategies

Required Minimum Education/Training

• Business Management qualification.

Required Minimum Work Experience

• 3-5 years training industry and/or business and and/or administrative experience

Desired Skills:

• Project Management
• Resource Management
• System Technologies
• Training & Development
• Budget Management

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Diploma

About The Employer:

Skills and Business Training