Operations Manager at Ntice Search

About the position

A dynamic opportunity has become available for an experienced Operations Manager in East London. The ideal candidate will oversee warehouse and logistics operations, with a strong emphasis on compliance, client satisfaction, team leadership, and inventory control. This role is best suited to a results-driven professional with solid experience in warehouse operations, particularly within the FMCG sector.

Minimum Requirements:

• 
  Grade 12 (Matric)
  
  
• Tertiary qualification in Supply Chain or Logistics Management (Diploma or Degree)
  
  
• Minimum of 5 years' experience in a similar role within the FMCG industry
  
  
• Proven experience managing a small fleet of trucks
  
  
• Experience handling chemical storage and understanding the related risks
  
  
• Familiarity with the Cargowise Warehouse Management System
  
  
• Strong skills in warehouse layout optimization and inventory management
  
  

Key Responsibilities:
Inventory Management:

• 
  Onboard all clients onto the Cargowise Warehouse Management System
  
  
• Ensure automated and accurate stock-on-hand reports are regularly shared with clients
  
  
• Oversee weekly cycle counts and ensure comprehensive product coverage
  
  
• Conduct monthly physical stock counts in accordance with SLA requirements
  
  
• Submit cycle count and stock take results to clients per SLA timelines
  
  

Operations:

• 
  Complete and document weekly CHEP pallet reconciliations
  
  
• Monitor Material Handling Equipment (MHE) checklists daily and address issues promptly
  
  
• Log and investigate all client claims timeously
  
  
• Optimize warehouse layout and space for efficient operations
  
  
• Implement and maintain quality checks throughout the warehouse processes
  
  
• Ensure compliance with health, safety, and operational regulations
  
  

Client Interaction:

• 
  Respond swiftly and professionally to client complaints
  
  
• Submit detailed monthly client complaint reports to General Manager
  
  
• Attend SLA review meetings with clients when necessary
  
  

People Management:

• 
  Lead and manage warehouse staff, assign duties, and provide necessary training
  
  
• Oversee and coordinate contract labour to ensure productivity and efficiency
  
  

Finance & Reporting:

• 
  Ensure accurate recording of all operational billing activities
  
  
• Review and update the monthly billing schedule
  
  
• Contribute to monthly management reports, including:
  
  
  • 
    CHEP Reconciliation
    
    
  • EC Scorecard
    
    
  • Stock Loss Report
    
    
  • Operational Report
    
    
  • OTP Progress Report
    
    
  • Management Review Pack
    
    
  
  

This position requires a hands-on leader with exceptional organizational, communication, and analytical abilities-someone who is ready to drive operational excellence and contribute to measurable business improvements.

Desired Skills:

• Operations
• Manager
• Logistics