About the position
Key Responsibilities:
- Monitor network devices, servers, applications, and infrastructure using tools such as Site24x7, Zabbix, and SolarWinds
- Respond to system alerts, troubleshoot incidents, and escalate according to defined SLA and escalation procedures
- Log and manage incidents, service requests, and resolutions via Jira Service Desk
- Perform routine system health checks, maintenance, and security compliance audits
- Conduct root cause analysis (RCA) and implement preventative measures
- Manage OS and third-party patching across data centres and end-user environments
- Ensure backup processes are completed successfully and meet company standards
- Install, configure, and maintain routers, switches, firewalls, and related systems
- Maintain and manage ticket queues with accurate and timely updates
- Collaborate with Tier 2/3 teams and external vendors to resolve complex issues
- Support change management activities including upgrades, maintenance, and deployments
- Monitor for vulnerabilities, suspicious activity, and overall system performance
- Provide support via phone, email, and ticketing systems within SLA targets
- Participate in an on-call rotation for after-hours support
Required Skills & Competencies:
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Solid understanding of IP addressing and subnetting
- Experience with monitoring tools: Zabbix, SolarWinds, Nagios, PRTG, Site24x7
- Strong troubleshooting and analytical problem-solving skills
- Experience with Active Directory administration
- Knowledge of firewalls, VPNs, and routing fundamentals
- Proficiency in Windows Server [Phone Number Removed];)
- Working knowledge of Linux environments
- Experience with Microsoft 365 and Intune
- Exposure to Microsoft Azure administration
- Virtualisation experience (VMware / Hyper-V)
- Backup solutions experience (Veeam / Commvault)
- Ability to work under pressure and handle critical incidents
- Excellent communication, documentation, and time management skills
- Strong customer-focused mindset
Qualifications & Experience:
- Diploma or Degree in Information Technology, Computer Science, or related field
- 5-7 years' experience in a NOC, IT Operations, or Network Support environment
- Experience using Jira Service Desk or similar ticketing systems
Working Hours: 14:00pm to 22:00pm
Please note that this position is fully remote.
Desired Skills:
- TCP/IP
- DNS
- DHCP
- IP subnetting/addressing
- Zabbix
- SolarWinds
- Nagios
- PRTG
- Site24x7
- Troubleshooting
- Active Directory Administration
- Firewalls
- VPN's
- Windows Server (2016/19/22)
- Linux
- Microsft365
- Intune
- Azure
- VMware/Hyper-V
- Veeam/Commvault
- Strong communication
- Work under pressure
- Customer-service mindset
- Virtualisation experience
- Time management
- SLA's
- Jira Service Desk
- RCA
Desired Work Experience:
Desired Qualification Level:
About The Employer:
We are seeking a highly skilled and proactive NOC Engineer to join our dynamic IT operations team. This role is critical in ensuring the stability, performance, and security of our network and infrastructure environment.
You will be responsible for monitoring, maintaining, and supporting network systems, servers, and applications while ensuring rapid incident resolution and minimal disruption to business operations.
