About the position
Job Title: National Technical Manager
Location: Cape Town (National travel required)
We are seeking an experienced National Technical Manager to lead and manage a team of technicians across multiple regions. The successful candidate will play a key role in ensuring technical excellence, overseeing workshops, driving training initiatives, and maintaining operational efficiency at a national level.
Key Responsibilities:
- Technician Management: Recruit, manage, and support technicians nationwide. Oversee technical rosters, enforce disciplinary procedures, and ensure high-quality repair standards.
- Workshop Oversight: Manage escalations and high-level repairs, delegate tasks to senior technicians, control stock, and approve refund policies.
- Tooling & Equipment: Ensure all stores have the correct tools and equipment, maintain an asset register, and oversee procurement.
- Technical Training: Develop and implement training schedules for new and existing technicians, including certification processes. Ensure compliance with training standards.
- Store Visits & Audits: Conduct regular regional store visits and audits, identify risks, and implement corrective measures to minimize loss of revenue or reputation.
- Bulk Repair Projects: Oversee bulk repair processes and collaborate with relevant teams to ensure efficiency and accuracy.
Requirements:
- Minimum 7 years of technical management experience, including at least 3 years in a leadership role.
- Proven experience in managing technical operations across multiple regions/sites.
- Strong leadership, people management, and disciplinary skills.
- Solid technical knowledge of repair processes, tooling, and equipment.
- Ability to develop and deliver training programs.
- Strong problem-solving skills and attention to detail.
- Willingness to travel nationally on a regular basis.
What We Offer:
- A challenging and rewarding leadership role.
- Exposure to a dynamic and fast-paced technical environment.
- Competitive remuneration package.
If you’re a results-driven leader with a passion for technical excellence and team development, we’d love to hear from you.
Apply today
Desired Skills:
- Leadership
- Operations Management
- Project Management
- Technical Services
- Training
