About the position
Departmental Support to Management:
Provide feedback to management regarding progress, issues, concerns and opportunities.
Assist management with implementing initiatives and tracking progress.
Provide input to management regarding pricing models.
Share recommendations with management to evolve service offerings.
Provide key insights to support the client’s business review process.
Sales:
Identify new business sales leads and seek opportunities to upsell where necessary.
Gain a deep understanding of the potential client's business and how the client’s can add value to their business.
Contact potential customers and close deals to meet sales targets.
Negotiate rates ensuring alignment with the company's pricing strategy and industry standards.
Complete and submit administrative tasks and documentation in accordance with agreed timelines and quality standards.
Engage with and support new clients as they are onboarded.
Maintain and update the CRM system as required.
Meet monthly, quarterly and annual sales targets and KPIs.
Continuous Improvement:
Stay updated with market trends and best practices.
Develop professional skills i.e. communication, sales, relationship building and presentation on a continuous basis.
Contribute to the development and execution of strategic account management plans, identifying opportunities within the business as well as for operational improvements and solutions.
Stakeholder Management:
Build effective relationships with all stakeholders (Operations, Customer Service) to ensure that business requirements are met in accordance with service level agreements, plans, policies and procedures and to support the delivery of excellent customer service.
Ensure alignment and integration with Regional Operations, CDS and in-house agents to meet client requirements.
Work closely with the Retention Regional Team Lead in order to ensure the smooth transitioning of new clients.
Minimum Requirements:
New Business Partner:
2-3 years of sales experience in logistics/ road freight (Essential).
Grade 12 (Essential)
Diploma in sales, marketing, business or relevant field (Advantageous).
Customer Management or Sales certification/ qualification (Advantageous).
Knowledge:
Proficient in MS Office suite with strong skills in PowerPoint & Excel (Essential).
Sales techniques
Business acumen
Skills:
Verbal and written communication skills
Prioritisation skills
Organisational and planning skills
Interpersonal and relationship-building skills
Time management i.e., deadlines
Problem-solving and decision-making skills
Analytical skills
Negotiation skills
Networking skills
Strategic thinking
Business development skills
Research skills
Competencies – Essential:
Exploring Possibilities
Developing Strategies
Interacting with People
Establishing Rapport
Convincing People
Producing Output
Seizing Opportunities
Pursuing Goals
Important:
Examining Information
Interpreting Data
Developing Expertise
Providing Insights
Generating Ideas
Articulating Information
Conveying Self-Confidence
Thinking Positively
Understanding People
Meeting Timescales
Upholding Standards
Taking Action
Desired Skills:
- PowerPoint & Excel
- Sales techniques
- Business acumen
