About the position
Role Summary
To manage and lead the Fresh Produce department ensuring exceptional product quality, availability, and presentation while delivering strong sales, gross margin, and controlled shrinkage. The Fresh Produce Manager is responsible for driving operational excellence through effective stock management, team leadership, and adherence to merchandising and food safety standards.
The role focuses on delivering a superior customer experience through fresh, high-quality produce, attractive displays, and consistent product availability while ensuring profitability through disciplined stock control and waste management.
Requirements
Minimum Requirements:
Grade 12 (essential)
3-5 years' experience in a Fresh Produce retail environment, with supervisory or management responsibility.
Strong knowledge of fresh produce handling, merchandising and stock management.
Experience managing shrinkage, waste control and stock rotation.
Understanding of food safety and hygiene standards.
Competencies:
Strong commercial awareness and results orientation.
Leadership and team management capability.
Excellent organisational and stock management skills.
Strong attention to quality and detail.
Customer-focused mindset.
Ability to work in a fast-paced retail environment.
Key Responsibilities
Key Responsibilities:
Department Management and Commercial Performance
Drive sales and profitability of the Fresh Produce department through effective stock management and merchandising.
Ensure all Standard Operating Procedures (SOPs) are implemented, maintained and adhered to support operational consistency, compliance, and efficiency in the store.
Monitor daily sales performance and implement actions to achieve departmental targets.
Manage pricing, promotions and product mix to optimise sales and margin performance.
Ensure high levels of product availability while maintaining efficient stock holding levels.
Product Quality and Freshness
Ensure all fresh produce meets company quality standards and freshness requirements.
Implement strict stock rotation practices (FIFO) to maximise shelf life and minimise shrinkage.
Regularly inspect product quality and remove damaged or poor-quality stock.
Ensure correct handling and storage procedures are followed to maintain product integrity.
Customer Experience and Merchandising
Maintain visually appealing, well-stocked and organised produce displays that attract customers.
Ensure adherence to planograms, display standards and seasonal merchandising guidelines.
Promote seasonal and promotional products through effective display execution.
Deliver a positive customer shopping experience through product knowledge and service excellence.
Stock Management and Waste Control
Manage ordering and replenishment processes to maintain optimal stock levels.
Monitor stock movement, shrinkage, and waste levels and implement corrective actions where required.
Conduct regular stock counts and ensure accurate inventory control.
Work closely with receiving teams to ensure correct product quality and quantities are received.
Team Leadership
Lead, coach, and develop the Fresh Produce team to deliver operational excellence.
Manage staff scheduling to ensure adequate departmental coverage.
Train team members on product handling, merchandising standards, and food safety procedures.
Foster a culture of accountability, teamwork, and high performance.
Compliance and Food Safety
Ensure full compliance with food safety, hygiene and health regulations.
Maintain clean, organised and safe working areas within the department.
Ensure all staff adhere to company policies and food handling standards.
Closing Date: 04 April 2026
