About the position
Role Summary
The purpose of the Bakery Manager role is to drive commercial performance, operational excellence, and product quality within the bakery department. The role ensures consistent delivery of high-quality bakery products, strong sales and margin performance, compliance with food safety standards, and a positive customer experience while leading and developing a skilled bakery team.
Requirements
MINIMUM QUALIFICATIONS
- Grade 12 (Matric)
- Food Safety / Hygiene certification added advantage
- Baking or Food Production qualification
MINIMUM EXPERIENCE
- 3 to 5 years' experience in a bakery or fresh food retail environment
- Minimum 2 years' experience in a supervisory or management role
COMPETENCIES & SKILLS
- Commercial and financial acumen
- Operational planning and execution
- People leadership and coaching
- Customer service orientation
- Attention to detail and quality focus
- Knowledge of food safety and compliance standards
- Technical Bakery Skills
Key Responsibilities
Commercial & Sales Performance
- Drive bakery sales growth through effective range selection, production planning, and promotional execution.
- Analyse sales, margins, and trends to identify opportunities for growth and improvement.
- Ensure correct LANS are is aligned to bakery products, portion control, and yield management to protect gross profit.
- Implement initiatives to increase customer traffic, basket size, and repeat purchases.
Product Quality & Craftsmanship
- Ensure consistent production of high-quality, fresh, and appealing bakery products.
- Maintain strict adherence to recipes, specifications, and quality standards.
- Champion product innovation and modern baking techniques aligned to the Baker of the Future concept.
- Conduct regular quality checks and take corrective action where required.
Operations & Production Management
- Plan and manage daily and weekly production schedules to meet demand and minimise waste.
- Ensure efficient workflow, correct labour deployment, and effective use of equipment.
- Maintain bakery equipment in safe working order and arrange repairs promptly.
- Ensure excellent housekeeping, hygiene, and safety standards at all times.
Stock, Waste & Shrinkage Control
- Manage ordering, receiving, storage, and rotation of raw materials and finished goods.
- Maintain accurate stock levels and conduct regular stock counts.
- Actively manage waste, markdowns, and shrinkage in line with targets.
- Investigate variances and implement corrective actions.
Food Safety, Hygiene & Compliance
- Ensure compliance with food safety legislation, health regulations, and internal standards.
- Maintain accurate records for temperature checks, cleaning schedules, and quality controls.
- Prepare the department for internal and external audits and inspections.
- Train and enforce safe food handling and hygiene practices.
People Leadership & Development
- Recruit, train, coach, and develop a skilled and motivated bakery team.
- Set clear performance expectations and conduct regular performance reviews.
- Manage attendance, discipline, and labour scheduling in line with legislation and company policy.
- Build a customer-focused, high-performance culture.
Closing Date - 31 March 2026
