About the position
Description:
A well-established and growing logistics business is seeking a Key Accounts Manager to support the servicing and administration of key client accounts within a fast-paced operational environment. This role is best suited to an individual with hands-on experience in logistics, warehousing, or distribution, who understands the importance of accuracy, responsiveness, and structured processes in delivering consistent customer service.
Role Overview: You will play a critical role in supporting the Business Development function by managing day-to-day client interactions, coordinating quote preparation, and maintaining accurate account records. This is a process-driven, operational support role, requiring strong attention to detail and the ability to manage multiple client requests simultaneously.
Key Responsibilities
- Manage inbound queries from existing key account clients relating to:
- Pricing and quotes
- Service availability
- Delivery and operational queries
- Assist with the preparation and tracking of client quotes using rate cards and approved pricing structures
- Maintain accurate and up-to-date customer records and CRM data
- Follow up on outstanding queries, quotes, and service-related matters
- Escalate non-standard requests or complex issues appropriately
Minimum Requirements
- 3–5 years’ experience in a customer service, internal sales support, or account administration role within logistics, freight, warehousing, or distribution
- Proven experience working with:
- Pricing structures, quotes, or rate cards
- Operational or service-related customer queries (not sales campaigns)
- Strong administrative capability with a high level of accuracy and attention to detail
- Ability to manage multiple tasks in a structured and organised manner
- Professional communication skills, particularly in handling client queries calmly and efficiently
Key Competencies
- Detail-oriented with a strong focus on accuracy
- Reliable, consistent, and able to follow through on tasks
- Comfortable working in a fast-paced, operations-driven environment
- Able to work independently while supporting a broader commercial team
Important Note:
This role is focused on existing client service, account support, and operational coordination. If you have not received feedback within 10 days of the closing date, please consider your application unsuccessful.
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.
Desired Skills:
- Attention to Detail
- Excellent Communication
- Work Under Pressure
