Key Account Manager – Companion Animals

About the position

KEY PURPOSE

The Key Account Manager Companion Animals/PETS  will be responsible for growing and managing Veterinarian, Vet Shop and Retail business relationships with our key customers by cultivating strong and collaborative relationships with key wholesalers and accounts and understanding their business needs, challenges, and objectives to provide effective solutions and support. Key tasks would include analysing data and market trends, providing timely and accurate reporting on key account performance and offering insights, recommendations, and solutions to help achieve business objectives.

Responsibilities


The Key Account Manager (KAM) is responsible for growing and managing business relationship with our key customers. This includes responsibility for achieving the sales budget, executing the sales & marketing plan and leading the account planning process for customers.

Deliver excellence in customer support and ensure above market growth in the multinational/national Strategic/Key Accounts. Continuous assessment clarification, validation and management of key customer needs.

Drive long term revenue and profitability growth with our strategic/key customers and in alignment with META goals and performance.

Implement the growth strategy and define the short-, medium- and long-term growth tactics for the clients in close collaboration with META Strategic Account Management. Work closely with ROPU CX and species leadership (BSHs) to ensure implementation of strategic targets across customer aligned countries.

Provide functional leadership to Customer Team members in OPUs. Sharing information and best practice between the local Customer teams.

Functioning as the first line contact for Customer META Leadership and facilitate collaboration with ROPU Leadership.

Gather and update key insights based on monthly performance analysis and take quick action based on these insights, focusing on achieving/growing Share of wallet (SOW)leadership across species.

Requirements

• Bachelors degree in Veterinary Science, Animal Health, Business managemnt or related
• Masters degree in Business Administration (advantage)
• A minimum of 5 years of experience in key account management preferably in Animal Health Industry or FMCG / Consumer Goods Retail key account Management
• Demonstrate agility within a cross functional team
• Knowledge of the Animal Health Industry economics and drivers preferred
• Ability to work and thrive in a matrix team environment
• Excellent Interpersonal and Communication Skills - verbal and written communication
• Strategic thinking
• Influencing Skills
• Customer management
• Key Account Planning & Organization
• Execution of sales and marketing plans
• Strong Learning Agility
• AAI competencies
• Advanced skill and experience in Excel and other Microsoft office programs
• Analytical and critical thinking skills with ability to make decisions, solve problems and evaluate results to choose the best solutions
• Entrepreneurial, agile and creative

Desired Skills:

• Animal Health
• Customer Relations
• Forecasting
• Healthcare
• Key Accounts Management
• Marketing
• Relationship Management

About The Employer:

A large Animal Health Multinational with strong footprint in the Southern African markets

Employer & Job Benefits:

• Medical Aid Contribution
• Provident Fund Contribution
• Incentive
• Car Allowance
• Fuel Allowance
• Mobile Phone Allowance
• Commission