About the position
A premium communication and surveillance supplier of solutions equipment requires the above to maintain and grow relationships with key clients and play a pivotal role in achieving sales targets and ensuring customer satisfaction.
Minimum requirements for the role:
- A bachelor's degree in business administration, marketing, or a related field is essential for this role.
- Proven experience in sales, key account management, or relevant customer relationship management roles.
- Previous experience having worked in a similar or related industry or market in which the company operates is preferred.
- Must be familiar with CRM software and other relevant sales tools.
- Strong business acumen and financial understanding.
- Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets.
- Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
- Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
- Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
- Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
- Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
- Previous sales experience working within the ICT industry.
The successful candidate will be responsible for:
- Maintaining and growing relationships with key clients and play a pivotal role in achieving sales targets and ensuring customer satisfaction.
- Building and maintaining strong relationships with key clients, serving as their primary point of contact for all business-related matters.
- Developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
- Conducting regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
- Collaborating with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
- Identifying upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
- Staying updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
- Preparing and presenting reports on account performance, sales forecasts, and market insights to internal stakeholders.
- Managing contract negotiations, renewals, and pricing discussions in collaboration with the sales team.
- Providing exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
- Collaborating with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.
Salary package, including benefits, is highly negotiable depending on experience gained.
Desired Skills:
- Sales
- Key Account Manager
- Communication
- Surveillance Solutions Equipment
