About the position
ENVIRONMENT:
A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery. This role bridges hands-on technical work with people management and operational coordination. The position focuses on improving technician performance, maintaining service standards, assisting with project delivery and helping grow the technical division into a profitable, efficient unit.
DUTIES:
Team & Technician Support
- Assist with managing field technicians and installers
- Allocate jobs and support daily scheduling
- Monitor attendance, productivity and job completion
- Provide on-the-job coaching and basic performance feedback
- Assist with onboarding and training of new technicians
- Ensure technicians follow company processes and standards
Technical Oversight
- Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)
- Review completed jobs for quality and compliance
- Assist with site inspections and installations when required
- Ensure correct use and care of company tools, vehicles and equipment
Job & Project Coordination
- Help manage small to medium technical projects
- Ensure jobs are completed on time and within scope
- Liaise with sales and admin teams regarding technical requirements
Customer Service
- Handle client queries or complaints escalated from technicians
- Ensure professional conduct on customer sites
- Assist in improving customer satisfaction and service delivery standards
Reporting & Administration
- Assist with KPI tracking for technicians
- Provide basic reports on job status, call-outs and productivity
- Help maintain accurate records in ZOHO CRM
- Support stock control and technical inventory management
REQUIREMENTS:
Minimum Requirements
Qualifications
- Certificate or diploma in IT / Networking / Technical field
Experience
- 2–4 years hands-on technical experience (IT support, CCTV, networking, or similar)
- Some leadership or senior technician exposure advantageous
Skills & Competencies
Technical
- Strong understanding of IT infrastructure and/or CCTV systems
- Basic networking knowledge
- Ability to troubleshoot hardware and software issues
Management
- Basic people management skills
- Ability to motivate technicians
- Good organisational and time management skills
ATTRIBUTES:
- Professional communication
- Problem-solving mindset
- Calm under pressure
- Detail-oriented
- Willingness to learn management responsibilities
- Valid driver' license
Desired Skills:
- Communication
- Management
- Solving Problems
About The Employer:
A Managed IT Services Provider
