Junior Support Agent
Recru-it
- R Undisclosed
- Permanent Intermediate position
-
South Africa
- Posted 25 Mar 2026 by Recru-it
- Expires in 29 days
-
Job 2635983 - Ref PE011546
About the position
Role Overview
The Junior Support Agent will be the first line of defence for the companies document management and process automation ecosystem, as well as the company Print management software packages that are sold to their customers.
Key Responsibilities
- Tier 1 Support (Initial triage of the support request)
- Tier 1 Troubleshooting
- System Maintenance
- System Updates
Technical Requirements (Must-Haves) – Min 3 years’ experience
- SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above
- Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
- Basic understanding of AI and Natural Language Prompts
- Technical Troubleshooting skills. The ability to do basic problem-solving.
- Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and above
- Windows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.
- Basic Networking skills: Familiar with how a network is set up and configured.
Advantages Requirements:
- A Basic understanding of APIs and how data moves between different software platforms.
- Experience with Regular Expressions (RegEx) for data validation and pattern matching.
- Knowledge of document management and workflow technologies.
- MAC OS Environment experience with navigating and managing basic Services
- Linux OS Environment experience with navigating and managing basic services and applications.
Core Competencies
- Patience: The ability to translate "tech-speak" into plain English for non-technical users.
- Documentation Skills: A commitment to logging tickets accurately.
- Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.
Role Overview
The Junior Support Agent will be the first line of defence for the companies document management and process automation ecosystem, as well as the company Print management software packages that are sold to their customers.
Key Responsibilities
- Tier 1 Support (Initial triage of the support request)
- Tier 1 Troubleshooting
- System Maintenance
- System Updates
Technical Requirements (Must-Haves) – Min 3 years’ experience
- SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above
- Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
- Basic understanding of AI and Natural Language Prompts
- Technical Troubleshooting skills. The ability to do basic problem-solving.
- Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and above
- Windows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.
- Basic Networking skills: Familiar with how a network is set up and configured.
Advantages Requirements:
- A Basic understanding of APIs and how data moves between different software platforms.
- Experience with Regular Expressions (RegEx) for data validation and pattern matching.
- Knowledge of document management and workflow technologies.
- MAC OS Environment experience with navigating and managing basic Services
- Linux OS Environment experience with navigating and managing basic services and applications.
Core Competencies
- Patience: The ability to translate "tech-speak" into plain English for non-technical users.
- Documentation Skills: A commitment to logging tickets accurately.
- Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.
Desired Skills:
- Tier 1 Support
- html
- css
- basic AI
- Basic networking
- MAC OS and Linux OS Environment
Recru-it
About the agency
Recruit IT Recruitment
IT Recruitment and Talent Sourcing Specialists
Offices in Cape Town and Port Elizabeth as well as Consultants working remotely across the country
Telephone number 087 805 8536
www.recru-it.co.za
>recru-it*
COMPANY PROFILE
Certified at a
BEE Procurement Recognition Level of 110%
>Introduction*
>recru-it*was established in August 2005 & specializes in and focuses on the full spectrum of positions within the IT and other sectors. We focus our approach on delivering a superior service to both our client and candidate, in all portfolios and phases throughout the Recruitment process, supporting real transformation within the IT Industry and other sectors through ethical and transparent business practices
>Value added services*
• Advertising Client Roles
• Screening Applications
• CV searches
• Head Hunting Candidates
• CV Selection
• Labour Broking
• Pay structure advice for client & candidate >Additional services on request*
• Personal Reference checks
• Credit checks
• Criminal checks
• ID checks
• Academic checks
• Qualification checks
>Placements portfolio*
• Software Engineering & Development
• I.T. Solution Sales and Strategic Sales
• Sales & marketing
• Finance and Insurance
• HR
• Engineering
• Administration / Office Management
• Healthcare
• FMCG
• Warehousing / Logistics
• Telecommunications
• Training and Development
• Executive and senior level placements
• ERP & CRM Consultants
• Project Management & Administration
• I.T Executive Management
• Business Analysis
• Business Intelligence
• Consulting
• Network Engineering
• Support
• Testing
• Product Support Specialists
>Operational structure *
>recru-it*uses a flat open structure in our approach
Each consultant takes personal ownership for each client request. The consultants are account managers with their respective clients ensuring professional and personal interaction at all times.
Our team supports each other in an interactive, transparent manner to deliver highest quality candidates on each specification, thus ensuring a fast and effective turnaround time to fulfill your every labour requirement.
>recru-it*was established in August 2005.
Carbon foot print
We practice a 90% paperless environment as most of our duties are internet and electronic.
>BEE Profile*
>recru-it*is owned by 2 individuals with 8 additional staff members
• 50 % of the business is owned by a black person.
• 50% of the business is women owned.
>recru-it*has been officially & precisely rated according to our company structure.
• We have been certified at a BEE Procurement Recognition Level of 110%.
• Enterprise development – on site as well as external training courses for staff ensuring continuous skill improvement.
• Corporate Social Investment – we do not have a formal CSI policy, but we do annual donations.
Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.
EMAIL ME JOBS LIKE THIS
Email me jobs similar to: Junior Support Agent
Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.
