About the position
ENVIRONMENT:
A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects. The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years’ experience in IT Support / Helpdesk with basic proficiency of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory / Azure AD and Asset Management tools.
DUTIES:
End-User Support -
- Provide first-line support (hardware, software, network issues).
- Log and manage Helpdesk tickets.
- Troubleshoot common issues and provide timely user feedback.
Microsoft 365 Support -
- Assist with user setup (accounts, licensing, email, Teams).
- Basic troubleshooting (Outlook, Teams, OneDrive).
- Support Copilot rollout and basic user guidance.
Device & Asset Management -
- Prepare and configure devices for new staff.
- Maintain Asset Register (e.g., Lansweeper).
- Assist with hardware upgrades and replacements.
Basic Network Support -
- Assist with Wi-Fi and connectivity troubleshooting.
- Perform basic site checks.
- Escalate complex issues when required.
Project Support -
- Assist with IT projects (office setups, upgrades, migrations).
- Follow structured processes and documentation.
Security & Compliance -
- Adhere to IT security policies.
- Assist with antivirus checks and updates.
- Report suspicious activity.
REQUIREMENTS:
- Relevant Certifications (A+, N+, etc.).
- 3-4 Years experience in IT Support / Helpdesk.
- Basic knowledge of:
- Windows 10/11
- Microsoft 365 (Outlook, Teams, OneDrive)
- Networking fundamentals
- Good troubleshooting and communication skills.
Advantageous -
- Exposure to Active Directory / Azure AD.
- Experience with Asset Management tools.
ATTRIBUTES:
- Willingness to learn and take initiative.
- Strong user communication skills.
- Structured and process driven.
- Reliable and accountable.
Desired Skills:
