IT Support Specialist

About the position

Ready to Level Up Your IT Support Career?
Join a forward-thinking organisation where your technical expertise will make a real impact in a fast-paced, user-focused environment
Our client, a growing and dynamic business, is looking for an IT Support Specialist (L2 / Intermediate) to join their IT team. You’ll play a critical role in maintaining system efficiency, supporting end-users, and ensuring seamless day-to-day operations across the business.
 
What’s in It for You?

• Exposure to modern technologies and cloud environments
• Opportunity to grow into Infrastructure or Systems roles
• Supportive, collaborative team culture
• Work on real-world technical challenges that enhance your skills

 
Key Responsibilities

• Provide second-line support for hardware, software, and network issues
• Troubleshoot and resolve escalated tickets within SLA
• Support Microsoft 365, Active Directory, and user access management
• Handle user onboarding/offboarding processes
• Maintain documentation and contribute to knowledge base improvements
• Collaborate with internal teams and escalate complex issues when required

 
Experience & Skills | Ideal Profile

• 2–5 years in IT Support / Service Desk (L2 level)
• Strong knowledge of Windows, Microsoft 365, and Active Directory/Azure AD
• Experience working in a ticketing and SLA-driven environment
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Strong troubleshooting ability and customer-centric mindset
• Relevant IT certifications (A+, N+, Microsoft) advantageous

 
If you’re a hands-on problem solver eager to grow your IT career, this opportunity is for you
For more vacancies, please visit: [URL Removed] you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions

Desired Skills:

• L2 Support
• Infrastructure
• Support