About the position
Critical/essential skills&/ experience:
- At least 5 years’ experience as an IT Manager, with direct reports, i.e. skilled in leading teams and growing people.
- Must have exceptional Mac/Apple/IOS knowledge, including network integration with Office 365 and other applications.
- Proactive strategic self-starter with a solution-driven, go-getter mindset to solve problems and continuously improve systems.
- Expertise in network & wireless troubleshooting to ensure no drops in service.
- Boardrooms & deck plug-and-play setup that communicates across platforms for flawless in-person and interactive hybrid meetings.
- Fully understand and drive compliance, cyber security, POPIA, etc.
- Oversee internal security checks, camera systems, etc. with required confidentiality.
- Time flexibility/availability after hours in case of need.
- Financial acumen, to propose and manage annual IT budget as well as negotiations with suppliers.
- Set up and improve all IT systems, including issuing, tracking, and retrieving all company-issued property and all assets assessments.
- Culture fit for the company excellence driven, fast moving
- Understanding of AI technology, impact on their industry and Tech Transformation.
- All standard technical skills are essential to manage and maintain hardware, software and licensing requirements.
Responsible and/accountable for:
- IT Support (Tasks primarily attended to by the IT Support staff , with escalation when required up the chain of command)
- Daily, servicing (Responding, Attending and Closing) of IT Tickets logged through Service Desk.
- Daily, servicing of "walk-in" support requests with special attention to Execs and senior leaders (especially creative department).
- Daily, creation IT Tickets of "walk-in" support requests..
- Daily Tech checks (boardrooms, cameras, etc.) each morning and verify operationality.
- Ad hoc teck set-up, testing and support for events like client events on the rooftop/deck.
- Asset Management on Service Desk.
- Onboarding and Offboarding users as per HR requests, as well as email signature management and updates for all UGG companies.
- Managing of licenses (Adobe, Microsoft, Slack etc.)
- IT Team’s daily, checks of Backups, escalate to IT Manager on failures.
- IT Team’s daily, checks of Mail flow, escalate to IT Manager on failures.
- IT Team’s daily, checks of Server Health and status, escalate to IT Manager on failures.
- IT Team’s daily, checks on Wireless and Network, escalate to IT Manager on failures.
- Hardware Allocation and Reassignments (accountable with IT Team).
- Basic Project Management IT (accountable with IT Team.
IT Manager specific:
- Budget and Financial tracking
- Project Management IT
- Attend to and prevent possible Security Breaches
- Roadmap, Planning, Design and Implementation (Business IT)
- Weekly, Patch Management on all servers where Security or Critical Related
- Attending to IT Escalations as per above tasks
- ISO27000 Project
- Information Officer (Information Regulator Liason, POPIA, PIIA)
- Maintain and Update diagrams of Network and Server environment
- Supplier Management
- Purchasing
- Upskilling and training IT team and all users as needed
General Deliverables / KPI’s:
- Setting the best corporate strategic direction aligned to the business vision.
- Making regular decisions on key strategic issues facing the companies.
- Periodically reviewing the companies' overall strategy to ensure that the organisations anticipate and respond to changing business conditions.
- Defining core business processes that ensure the achievement of the company's objectives.
- Preparation and presentation of budgets and quarterly forecasts in relation to all departments.
- Negotiation of new and renewal of existing supplier contracts.
- Development and active participation in the agency.
- Create clear Grow Goals for yourself and your team and track these monthly.
- Review work performed by the work unit, for accuracy, quantity, timeliness and adherence to prescribed procedures.
- Train and counsel subordinates in work procedures, policies and regulations.
- Interview potential staff and make recommendations to fill vacancies within your section in accordance with Human Resources provisions if/when relevant.
- Actively support and involve team members at the appropriate time to resolve issues.
- Encourage all members to look for collaborative ways to make the company a great place to work.
Critical/essential skills&/ experience:
- At least 5 years’ experience as an IT Manager, with direct reports, i.e. skilled in leading teams and growing people.
- Must have exceptional Mac/Apple/IOS knowledge, including network integration with Office 365 and other applications.
- Proactive strategic self-starter with a solution-driven, go-getter mindset to solve problems and continuously improve systems.
- Expertise in network & wireless troubleshooting to ensure no drops in service.
- Boardrooms & deck plug-and-play setup that communicates across platforms for flawless in-person and interactive hybrid meetings.
- Fully understand and drive compliance, cyber security, POPIA, etc.
- Oversee internal security checks, camera systems, etc. with required confidentiality.
- Time flexibility/availability after hours in case of need.
- Financial acumen, to propose and manage annual IT budget as well as negotiations with suppliers.
- Set up and improve all IT systems, including issuing, tracking, and retrieving all company-issued property and all assets assessments.
- Culture fit for the company excellence driven, fast moving
- Understanding of AI technology, impact on their industry and Tech Transformation.
- All standard technical skills are essential to manage and maintain hardware, software and licensing requirements.
Responsible and/accountable for:
- IT Support (Tasks primarily attended to by the IT Support staff , with escalation when required up the chain of command)
- Daily, servicing (Responding, Attending and Closing) of IT Tickets logged through Service Desk.
- Daily, servicing of "walk-in" support requests with special attention to Execs and senior leaders (especially creative department).
- Daily, creation IT Tickets of "walk-in" support requests..
- Daily Tech checks (boardrooms, cameras, etc.) each morning and verify operationality.
- Ad hoc teck set-up, testing and support for events like client events on the rooftop/deck.
- Asset Management on Service Desk.
- Onboarding and Offboarding users as per HR requests, as well as email signature management and updates for all UGG companies.
- Managing of licenses (Adobe, Microsoft, Slack etc.)
- IT Team’s daily, checks of Backups, escalate to IT Manager on failures.
- IT Team’s daily, checks of Mail flow, escalate to IT Manager on failures.
- IT Team’s daily, checks of Server Health and status, escalate to IT Manager on failures.
- IT Team’s daily, checks on Wireless and Network, escalate to IT Manager on failures.
- Hardware Allocation and Reassignments (accountable with IT Team).
- Basic Project Management IT (accountable with IT Team.
IT Manager specific:
- Budget and Financial tracking
- Project Management IT
- Attend to and prevent possible Security Breaches
- Roadmap, Planning, Design and Implementation (Business IT)
- Weekly, Patch Management on all servers where Security or Critical Related
- Attending to IT Escalations as per above tasks
- ISO27000 Project
- Information Officer (Information Regulator Liason, POPIA, PIIA)
- Maintain and Update diagrams of Network and Server environment
- Supplier Management
- Purchasing
- Upskilling and training IT team and all users as needed
General Deliverables / KPI’s:
- Setting the best corporate strategic direction aligned to the business vision.
- Making regular decisions on key strategic issues facing the companies.
- Periodically reviewing the companies' overall strategy to ensure that the organisations anticipate and respond to changing business conditions.
- Defining core business processes that ensure the achievement of the company's objectives.
- Preparation and presentation of budgets and quarterly forecasts in relation to all departments.
- Negotiation of new and renewal of existing supplier contracts.
- Development and active participation in the agency.
- Create clear Grow Goals for yourself and your team and track these monthly.
- Review work performed by the work unit, for accuracy, quantity, timeliness and adherence to prescribed procedures.
- Train and counsel subordinates in work procedures, policies and regulations.
- Interview potential staff and make recommendations to fill vacancies within your section in accordance with Human Resources provisions if/when relevant.
- Actively support and involve team members at the appropriate time to resolve issues.
- Encourage all members to look for collaborative ways to make the company a great place to work.
Desired Skills:
- Budget and Financial tracking
- Project Management IT
- Prevent Security Breaches
- ISO27000 Project
- Supplier Management
- Purchasing
