IT Operations Lead
The Focus Group
- R Undisclosed
- Permanent Senior position
-
Johannesburg
- Posted 04 Feb 2026 by The Focus Group
- Expires in 34 days
-
Job 2632401
About the position
Plays a critical role in maintaining reliable IT operations, effectively technical mentorship, enhancing cybersecurity, IT Service Management (ITSM), supporting users, and contributing to the strategic use of technology to achieve the Company’s business objectives efficiently and securely.
Collaborate With the Head of IT to formulate realistic IT operational action plans with defined outcomes, measures, due dates and responsibilities to support the IT team's strategy, goals, targets and objectives.
• Manage and optimise helpdesk services as part of the broader IT operational framework, ensuring alignment with organisational service standards and performance expectations.
• Demonstrate a robust technical foundation to effectively mentor and lead a team of IT engineers, ensuring clear outcomes, measurable KPIs, defined responsibilities, and timely execution.
• Rectify deviations from the action plan by applying corrective actions within an acceptable time frame.
• Ensure that effective IT operating processes are set up and maintained.
More info upon application
Desired Skills:
- Cyber Security
- IT Management
- IT Service Management
- Stakeholder Management
The Focus Group
About the agency
THE FOCUS GROUP was formed in 1989 and has offices in Johannesburg and Cape Town. We are a full service Human Resource Consulting Company, encompassing Black Empowerment joint venture partner Focus Kamoso, and offering a comprehensive range of integrated recruitment, assessment, employee relations, training and development, HR, employee benefit and payroll management services to a wide range of South African, African and international business organisations.
Our commitment is to enter into a partnership with you, the Client, which adds value to your business and profit to your bottom line, by tailoring solutions that assist you to
• Source, assess and select the best possible human resources.
• Design and implement competency based training programmes, which ensure that your employees are capable of delivering the service excellence that your clients demand, and the competitive edge which you seek to maintain.
• Create a business environment in which you manage change to your advantage and an organisational climate that allows your team to perform to its maximum potential.
• Design employee benefit and remuneration structures which ensure that your people take ownership of your business and which protect you against losing your most valuable resource to your competition.
• Implement an employee relations framework that promotes workplace harmony and minimises the occurrence of disruptive legal disputes.
Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.
EMAIL ME JOBS LIKE THIS
Email me jobs similar to: IT Operations Lead
Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.
