About the position
The IT Manager is responsible for leading and managing the organisation’s IT infrastructure, systems, and support operations to ensure high availability, security, and scalability.
This role ensures that IT:
- Enables business operations seamlessly
- Supports rapid organisational growth
- Maintains strong cybersecurity and governance
- Aligns with network and technology strategy
Critical Outputs
IT Infrastructure & Operations
- Oversee all IT infrastructure, including:
- Servers (on-prem & cloud)
- Networks (LAN/WAN, Wi-Fi)
- End-user devices
- Ensure high system availability and performance
- Manage uptime, backups, and disaster recovery
IT Service Delivery & Support
- Lead the IT support function (helpdesk/service desk)
- Ensure:
- Fast incident resolution
- Strong user experience across the business
- Implement and track SLAs for IT support
Cybersecurity & Risk Management
- Implement and maintain:
- Security policies and controls
- Access management and identity controls
- Manage:
- Firewalls, endpoint protection, and monitoring tools
- Lead response to security incidents and vulnerabilities
Systems & Applications Management
- Oversee business-critical systems:
- ERP / finance systems
- HR systems
- Collaboration tools (e.g. Microsoft 365)
- Ensure integration, performance, and reliability
Vendor & Asset Management
- Manage IT vendors and service providers
- Negotiate and oversee:
- Contracts
- SLAs
- Performance delivery
- Maintain IT asset registers and lifecycle management
IT Strategy & Projects
- Support execution of IT strategy aligned to business growth
- Lead IT projects such as:
- Office expansions / relocations
- System upgrades and migrations
- Cloud adoption initiatives
Governance, Compliance & Reporting
- Ensure compliance with:
- POPIA and data protection requirements
- Internal IT governance frameworks
- Maintain:
- IT policies and procedures
- Audit-ready documentation
- Provide regular reporting on IT performance and risks
Team Leadership
- Lead and develop IT team members
- Build a responsive, service-oriented IT culture
- Manage performance, capacity, and skills development
Requirements
- Bachelor’s Degree in:
- Information Technology
- Computer Science or related field
- Microsoft / Azure certification
Relevant certifications advantageous:
- ITIL
- Cisco / Networking
- Cybersecurity certifications
- N+
- Linux+
- Security+
Experience
- 5–10 years in IT operations, with at least:
- 3+ years in a management role
Experience in:
- Infrastructure management
- IT Helpdesk support environments
- Vendor management
- IT Technical Expertise
- Automation and scripting
- MDM platforms
- Strong understanding of:
- Cloud platforms (Azure preferred)
- Microsoft 365 ecosystem
- Networking fundamentals (LAN/WAN, VPN)
Experience with:
- Cybersecurity frameworks and tools
- Backup and disaster recovery systems
- Exposure to telecom or ISP environments is advantageous
- Identity management
- Zero Trust
Competencies
- Strong leadership and team management
- Problem-solving and decision-making
- Service delivery mindset
- Ability to manage multiple priorities under pressure
- Strong stakeholder engagement across business units
- Self-driven and goal setter
Key Deliverables (First 6–12 Months)
- Stabilised and optimised IT environment
- Improved IT support response times and user satisfaction
- Strengthened cybersecurity posture
- Clean IT asset and vendor management framework
- Successful delivery of key IT projects (e.g. office move, system upgrades)
Success Metrics
- System uptime and availability
- Helpdesk resolution times (SLA adherence)
- Number of security incidents / vulnerabilities
- User satisfaction scores
- IT cost control vs budget
- Annual security audits
Strategic Importance
- This role is critical to:
- Enabling daily operations across the company
- Supporting rapid headcount and infrastructure growth
- Protecting the organisation from cyber and operational risk
Desired Skills:
- Infrastructure management
- IT Helpdesk support
- Vendor management
- Automation and scripting
- 365
- (LAN/WAN
- VPN)
- azure
