About the position
Our client with a national footprint requires someone to fulfill the following duties:
Formal Education:
- Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required;
- ITIL certification.
Experience:
- 8-10 years relevant ICT experience in operations management;
- Previous experience of leading an operations management team within an IT capacity;
- Proven knowledge and experience of delivering technical support services;
- Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings;
- Experience in working through major organizational change;
- A track record of providing infrastructure services to a geographically diverse and complex organisation;
- A track record of successful large project implementations;
- Demonstrated ability to work effectively with other managers to achieve key business and technology goals.
Knowledge:
- Managerial abilities at senior level;
- High level negotiation skills;
- Project management Relevant regulatory knowledge;
- System Development Life cycle (SDLC);
- IT Architecture.
Skills:
- Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.);
- Design Thinking and Group session facilitation;
- Team leadership.
Duties:
- Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice);
- Plan all aspects of infrastructure environment to optimally deliver service to the Group;
- Plan staff and resource requirements to deliver on agreed ICT strategy;
- Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected;
- Conduct technology research related to Infrastructure to remain abreast of current developments and future trends;
- Managing the day to day operational and projects tasks within the IT Infrastructure team;
- Managing the organization’s network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime;
- Ensure that servers are properly maintained, secure, and optimized for performance;
- Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested;
- Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss;
- Keep meticulous records of everything related to systems and processes to ensure consistency and reliability;
- Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance;
- Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness;
- Monitoring daily operations, including server hardware, software and operating systems;
- Coordinating technology installations, upgrades and maintenance;
- Selecting and recommending new and replacement hardware and software, when necessary;
- Testing, troubleshooting and modifying information systems so they operate effectively;
- Generating performance reports for operating systems and the Service Desk function;
- Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations;
- Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures;
- Keeping up to date with advances in technology and industry best practice;
- Demonstrating a deep technical and strategic understanding of the IT Services and Operations;
- Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors;
- Managing internal and external communications and being the primary contact of escalation for business issues;
- Assisting with the management of relationships with external organisations and [URL Removed] ICT equipment and license portfolio for utilisation, warranty, support and contract compliance;
- Create asset lifecycle plans for hardware and software;
- Ensure audit compliance;
- Implement ITSM, ITIL and other standards relevant to the job role;
- Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business;
- Manage and measure according to SLA;
- Report to CIO monthly on SLA achievement stats and exception;
- Create and oversee implementation of development plans for staff;
- Liaise with business and other members of the ICT management team to ensure alignment.
Desired Skills:
- IT
- INFRASTRUCTURE
- OPERATIONS
