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DCV Sabenza IT and Recruitment

IT Desktop Support Engineer at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment

  • R1.00 - R2.00 per hour
  • Contract Senior position
  • Cape Town
  • Posted 27 Aug 2025 by DCV Sabenza IT and Recruitment
  • Expires in 30 days
  • Job 2620665 - Ref 878000010213494
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About the position

We are looking for an experienced and customer-focused IT Desktop Support Engineer to join our team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide professional support to end users across multiple platforms. This role requires someone who can work under pressure, deliver within agreed timeframes, and maintain clear communication with both technical teams and business stakeholders. If you are passionate about technology and thrive in a service-driven environment, we’d like to hear from you.


Responsibilities


Technical Support


  • Provide remote support to end users.


  • Deliver software support for Windows and Apple Mac Operating Systems, MS Office Packages, and business applications.


  • Offer VIP support to executive-level clients.


  • Troubleshoot software and hardware incidents and requests remotely.


  • Perform application troubleshooting and support in line with incidents and requests.


  • Collaborate with vendors and internal teams to resolve incidents and requests.


Ticket Management


  • Respond to incidents and requests assigned via the ITSM tool.


  • Ensure tickets are updated and users are informed of progress.


  • Resolve incidents within agreed SLA timeframes.


  • Review, assess, and resolve assigned tickets effectively.


  • Escalate tickets when necessary.


Client Engagement


  • Communicate clearly and effectively with stakeholders, team members, and management.


  • Liaise directly with end users to resolve incidents and requests.


  • Keep users updated on priority changes and expected resolution times.


  • Follow up with users to confirm resolution before closing tickets.


Qualifications


  • Minimum of 5 years’ experience in an IT Desktop Support environment.


  • Matric plus a Degree, Diploma, or relevant certifications with 5 years related experience.


  • Certifications: A+, Network+, ITIL Foundation (advantageous).


  • Microsoft Certifications (MCSE / MCSP) – advantageous.


  • Apple Mac Certification – advantageous.


  • Relevant IT Diploma – advantageous.


  • Valid Driver’s License required.





Hit apply today for more information! 


Desired Skills:

  • Windows
  • Apple Mac Operating Systems
  • MS Office Packages

Desired Qualification Level:

  • Degree

About The Employer:


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DCV Sabenza IT and Recruitment

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About the agency

Dedicated to the recruitment of IT professionals Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad. We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search. Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections. For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.

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