About the position
Investment/Estates Administrator (Death Claims) - Life & Retirement Retail Operations
This position is within the Retail Operations Department and the candidate will be reporting to the Death Payment Team Leader.
The candidate will ensure accurate, diligent, and timeous processing of all instructions received and related to payments for Estate Late accounts. This includes officiating payment to beneficiaries, E/L bank account, facilitating beneficiary transfers to Life Inflows, Discretionary Unit Trusts and Offshore. You be required to service our stakeholders such as beneficiaries, executors, and IFA's when sending payment confirmations and answering any related payment queries. There will be a high emphasis on how you apply your product, technical and business knowledge when dealing with various cases as well making judgement to mitigate potential risk factors. Collaboration across teams within Deaths Operations will be required to ensure cohesion, smooth processing of instructions and cultivating a positive working environment.
Responsibilities
- Validation of instructions, FICA & Death related documents
- Performing due diligence on documents and stakeholder(beneficiaries, executors, IFA)
- Capturing payments or all Retail products in Flex and Sievbel
- Tax directive application
- Initiating foreign exchange payments (BOP process)
- Refunds
- New Investment validations (KEY client only)
- Sending payment confirmation and answering to payment queries
- Liaising with external Manco's for transfers
- Assistance with ad hoc projects within the department
- Assisting with Deemed Disposal Request and post death certificates
- Finalising death claims and ensuring accounts have been settled (i.e. fully redeemed)
- Managing queue (PMO&O/S) effectively to ensure follows up are adhered to and payments are processed timeously
Requirements
- 2 years industry experience in a similar role.
- Death Claims experience advantageous.
- If the below requisites are not already in place, the candidate must have a strong interest to acquire the following:
- Sound knowledge on Life, Retirement and Discretionary Products.
- Good systems knowledge (Siebel, Flex, Appian SSRS Reports, Central Park,etc)
Competencies
- Case management (planning, organizing, scheduling & queue management).
- Self-disciplined and ability to function well under pressure.
- Good verbal and written communication skills.
- Ability to work effectively as part of a team and individually.
- Self-motivation and ability to work autonomously.
- Accuracy and exceptional attention to detail.
- Excellent problem-solving skills.
- Diligent, trustworthy, accountable, and reliable.
- Excellent time management skills.
- Methodical work ethic.
- Good judgement and discretion.
- Good knowledge management skills.
Please note: only shortlisted candidates will be considered
Desired Skills:
- 2 years industry experience in a similar role. Death Claims experience advantageous.
