About the position
INTERNAL SALES COORDINATOR
Location: Pinetown, Kwazulu-Natal
NON-NEGOTIABLE REQUIREMENTS:
- Degree in Engineering field/Technical experience
- Minimum 2 years' experience in technical internal sales
- Experience in technical industry (pumps, compressors, valves)
ROLE OVERVIEW:
This role will provide comprehensive technical and administrative support to the sales function, with the following:
-Ensuring the effective handling of enquiries
-Quotations, orders, and customer follow-ups.
The role focuses on supporting internal and external sales teams, delivering value-added technical solutions (particularly within pumps and related products).
Minimum requirements:
- Post-matric qualification in Engineering (ND/BTech/BEng in Mechanical, Mechatronics, Electrical, Electromechanical, or Chemical).
- Approximately 2 years’ experience in internal sales.
- Experience in a company specialising in technical products such as pumps, compressors, and valves, serving an industrial customer base in the food, beverage, automotive, chemical, pharmaceutical, or plastics sectors.
- Experience working with agents, distributors, or resellers is advantageous.
- Strong administrative skills.
- Experience in pump sales or other technical products is advantageous.
Personality Traits:
- Proactive and energetic.
- Strong verbal and written communication.
- Team player with good people skills.
- Strong sales drive and a natural ability to close deals.
- High accuracy when working with numbers and information.
- Effective multitasking in a fast-paced, high-performance environment.
Duties and responsibilities:
- Internal Sales Duties:
- Provide strong back office support for all sales activities, internal and external.
- Assist customers with technical enquiries and issue accurate quotations nationally, including via email, telephone, and in person.
- Spec competitor pump equivalents and offer solutions to customers.
- Read and understand pump graphs, bills of materials, and drawings.
- Understand product-to-application fit (training is provided).
- Prepare quotations using price lists, suppliers, intranet systems, and global factory communications for pumps, spares, repairs, field services, and systems.
- Prepare system proposals and supporting documentation write-ups.
- Ensure the completion of the sales process from enquiry to successful delivery and payment.
- Proactively follow up on offers and liaise with customers regarding the status of orders and back orders.
- Retrieve order numbers, process proforma invoices, and follow through with implementation.
- Support the branch manager and external colleagues when on the road.
- Order local buy-out products.
- Assist in deliveries and collections.
- Update company SharePoint documents and LeanKit daily.
- Develop the Company’s business in the province by practising value-added selling and upselling.
- Perform lead generation for key segments, uncovering new opportunities via websites or existing customers.
- Assist in growing key business units.
- Accounting / Administrative Duties:
- Retrieve supplier quotations and invoices and process supplier purchase orders.
- Action debtors reports for outstanding payments owed.
- Send invoices and statements and collect payments from customers when required.
- Control and reconcile petty cash.
- Complete sales reports for senior management when required.
- File all documents.
- Source parts required for all non-Company products.
- Assist walk-in customers.
- Assist in deliveries and collections of stocks, supplier parts, and pumps for service.
- Prepare spares and pumps for delivery or collection by customers.
- Provide follow-ups for business unit growth.
- Stock Control Duties:
- Keep control of all Durban stock.
- Order stock for MRP and customer orders from the head office weekly.
- Perform cycle counts and stock counts.
- Receive, count, and sign off on stock.
- Control stock in the warehouse and coordinate incoming and outgoing stock.
- Other Duties:
- Prepare marketing material for the branch when required.
- Purchase monthly office consumables.
- Coordinate customer events such as golf days, roadshows, lunches, and refreshments when required.
- Adhere to all health and safety requirements and assist in their upkeep.
- Drive continuous improvement and lean development within the business.
- Achieve business plan targets and align with the company's core values.
- Assist in meeting the branch’s key performance indicators.
- Carry out any other duties requested by senior management.
- Adapt duties as required, as they are subject to change.
Desired Skills:
- internal sales
- technical sales
- engineering
- pumps
- valves
- compressors
