About the position
Our client, an ISP specializing in INTERNET, VOICE, and HOSTING solutions, is seeking a permanent Internal Sales Account Manager in Umhlanga, Durban.
Reporting to: Directors
Department: Sales
Location: Office-based, some remote work possible
Hours: 08:00 – 17:00, full-time
Contacts: Internal (Team members, Directors, Sales Operations, Projects), External (Clients, Vendors)
Purpose:
The Internal Sales Account Manager is a results-driven in-house role responsible for managing existing clients and channel partner relationships, driving sales growth, and ensuring customer satisfaction through proactive account management. The ideal candidate has strong communication skills, a proven sales track record, and the ability to identify opportunities with existing and new clients. Strong administrative skills are essential.
What We Offer:
- Competitive salary with performance incentives
- Career growth and professional development
- Supportive team environment with ongoing training
- Exposure to diverse clients and industries
- Company benefits
Key Responsibilities:
- Manage and grow a portfolio of accounts and channel partners; primary contact for sales and enquiries
- Identify, qualify, and execute upsell/cross-sell opportunities (bandwidth, VoIP, SIP trunks, hosting, domains, SSL, email, etc.)
- Drive resolution of customer queries, coordinating with relevant departments
- Prepare and follow up on quotations, service orders, renewals, and contracts
- Provide performance feedback and track opportunities via CRM
- Maintain strong relationships with stakeholders, schedule check-ins, and ensure clear communication
- Drive customer retention via contract renewals, service reviews, and satisfaction tracking
- Manage inbound leads, account-based opportunities, and follow-ups
- Support channel partners with product information, pricing, and promotions
- Ensure adherence to internal processes and commercial policies
- Maintain customer master data, contact lists, price files, and documentation
- Manage customer onboarding, including RICA documentation where applicable
- Assist with billing queries, including disputes and credit notes
- Conduct service review meetings and document outcomes
- Primarily an in-house role; face-to-face client meetings minimal
Beneficial Skills:
- 3+ years in sales, account management, or customer success
- Strong negotiation and communication skills
- Ability to build trust and rapport with clients
- Proficiency in CRM and Microsoft Office
- Goal-oriented, self-motivated, and independent
- Excellent administrative and communication skills
Position Requirements / Knowledge & Skills:
- Knowledge of IT products, services, licensing, and technologies, with focus on company offerings
- Understanding of commercial sales terms (margin, gross profit, revenue, cost of sales, discounting, etc.)
- Experience across the sales lifecycle
- Understanding customer sales dynamics and sales methodologies
- Proven success in client relationship development
- Commitment to excellent customer service
- Proficiency in Excel, Word, and Outlook
- Understanding of Internet Access Services and VoIP Telephony
- Strong negotiation, logistics, budgeting, and contract management skills
- Attention to detail and accuracy
- Excellent English verbal and written communication
- Ability to manage time, multitask, and meet deadlines independently
- High energy, self-motivated, target-driven, and adaptable
- Ability to work in a structured team and engage meaningfully with management, staff, providers, and clients
Desired Skills:
