Intermediate Business Analyst

About the position

A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You'll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

• Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.
  
  
• Write detailed use cases and test cases to support regression testing.
  
  
• Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.
  
  
• Act as the first line of support for client queries, minor change requests, and user management.
  
  
• Prepare and maintain SLA reports and other client status documentation.
  
  
• Communicate clearly and professionally with both internal stakeholders and external clients.
  
  
• Support user training and onboarding activities as needed.
  
  
• Escalate and manage client issues through to resolution.
  
  
• Promote a high standard of client service and identify areas for improvement.
  
  
• Occasional travel may be required.
  
  

Minimum Requirements:

• Minimum of three years of experience in a Business Analyst role.
  
  
• Experience supporting and enhancing existing software features.
  
  
• Experience producing clear documentation for both technical and business users.
  
  
• Demonstrated ability to manage client expectations and work across teams.
  
  
• Proven ability to manage multiple priorities in a dynamic environment.
  
  
• Experience working in a support or help desk environment.
  
  
• Exposure to DevOps tools.
  
  
• Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.
  
  
• Comfortable working with technical teams and understanding software functionality.
  
  
• The ability to quickly learn new tools, systems, and software platforms.
  
  
• Experience writing test cases and performing software testing.
  
  
• Skilled in problem-solving in a high-paced, multi-project environment.
  
  
• Experience in facilitating client discussions and managing expectations.
  
  
• Exposure to UI/UX concepts is a plus.
  
  

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [Email Address Removed].com

Desired Skills:

• Intermediate Business Analyst
• Intermediate Business Analyst
• Intermediate Business Analyst