Implementation Developer - Rapid Response Team (RRT)

About the position

Position Overview:

The Implementation Developer will join the Rapid Response Team (RRT), a specialised team responsible for implementing technical changes and supporting existing document processing applications.

This role focuses on move/add/change requests and complex technical adjustments to applications previously delivered by the implementation team. While individual requests are typically small in scope, the underlying systems are often complex, requiring a strong understanding of application architecture, data processing, and document workflows.

Developers work closely with Customer Service Representatives (CSRs) to gather requirements, clarify specifications, and deliver effective solutions. The team operates within a sprint-based environment without traditional project management, requiring individuals to manage their own workload across various ticket stages.

This role is ideal for someone with a strong technical foundation, analytical mindset, and curiosity to deeply understand systems and solve complex problems effectively.

Key Responsibilities:

Application Maintenance & Enhancement

• Maintain and enhance existing document processing applications
• Implement move/add/change requests (typically 3-20 hours in scope)
• Modify and extend workflows, templates, and document logic
• Ensure all technical changes align with system design and business requirements

Technical Analysis & Problem Solving

• Investigate and resolve complex issues related to document workflows and data processing
• Diagnose problems arising from customer data variations, formatting, and edge cases
• Perform root cause analysis and implement sustainable solutions

Responsive Issue Resolution

• Address high-priority "blocker" tickets impacting business operations
• Troubleshoot across multiple technical layers to restore functionality
• Coordinate with stakeholders where necessary to resolve issues efficiently

Sprint Execution & Work Management

• Work within a weekly sprint model
• Independently manage assigned tickets through development, testing, and UAT stages
• Adapt to changing priorities, including urgent issue resolution

Testing & Validation

• Perform development testing to validate changes
• Support user acceptance testing (UAT) and resolve feedback
• Ensure solutions meet both technical and business requirements

Collaboration

• Work closely with developers, senior technical leadership, and scheduling teams
• Communicate with CSRs to gather requirements and provide updates
• Contribute to a collaborative and solution-focused team environment

Required Skills & Qualifications:

Technical Skills

Experience with document composition / CCM platforms (e.g. Sefas, OpenText Exstream Dialogue, or similar)
Proficiency in Python or similar scripting languages
Experience working in Linux/Unix environments
Strong understanding of data processing and multiple data formats, including:XML, CSV, fixed-width, EBCDIC, AFP, PostScript, PDF
Familiarity with Jira or similar ticket/work management systems

Professional Skills

• Strong analytical and troubleshooting abilities
• High attention to detail
• Ability to manage multiple tasks and shifting priorities
• Effective communication skills
• Ability to work independently and within a team

Working Hours: 10:00am to 19:00pm

Please note that this position is fully remote.

Desired Skills:

• CCM
• Sefas
• OpenText Exstream Dialogue
• Python
• Scripting languages
• Linux/Unix Environments
• Data processing concepts
• XML
• CSV
• Fixed-width
• EBCDIC
• Pre-compressed input/PDF/Postscript/AFP
• Jira
• Analytical
• Troubleshooting
• Multi-task
• Communication skills

Desired Work Experience:

• 2 to 5 years

About The Employer:

The Rapid Response Team operates in a fast-paced, dynamic environment, where developers balance planned sprint work with urgent, high-priority issues.

Team members are supported by experienced developers, senior technical leadership, and scheduling coordination, enabling effective collaboration and delivery. The role requires adaptability, ownership of work, and the ability to operate efficiently in a ticket-driven, continuously evolving environment.