About the position
About our client:
Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance.
What you will be doing:
- Serve as the first point of contact for all People systems queries, providing dedicated support to global People Operations teams and troubleshooting a broad range of issues, from user errors to integration failures.
- Oversee routine system administration, including making configuration changes, managing access roles, and setting up templates for job requisitions, offer letters, and onboarding workflows.
- Ensure the integrity of data by running validation reports and overseeing regular data extracts and integrations (e.g., payroll), following up on errors and ensuring all automated processes run as expected.
- Play a key role in preparing, validating, and submitting correct payroll inputs each cycle, and monitor system calendars for key processes like public holidays and overtime claims.
- Maintain clear, accessible documentation (SOPs, workflows) and deliver one-on-one or small group training to support user adoption and confidence in system use.
- Contribute to major projects like the implementation of a global HRIS (Workday), and support internal change requests by drafting business requirement documents (BRDs), creating test plans, and managing acceptance testing.
- Prepare the system for and provide on-the-ground support during key annual People processes, such as performance reviews, compensation cycles, and employee surveys.
- Proactively seek opportunities to improve system efficiency and reduce manual effort, while collaborating closely with People Technology and Operations teams globally to share insights and ideas.
What our client is looking for:
- Experience in a systems or operational support role, ideally within HR or People Operations, with hands-on experience in a major HRIS platform (Workday is highly desirable).
- Familiarity with the full employee lifecycle and core People processes, such as onboarding, payroll, and performance management.
- Proven ability to translate user feedback into structured documentation and solutions.
- Comfortable working both independently and effectively within a global, distributed team.
- Highly organized with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
- Possesses excellent problem-solving skills and a meticulous attention to detail to proactively address issues.
- Strong working knowledge of Microsoft Office, particularly Excel (e.g., VLOOKUPs, Pivot Tables).
- A proactive, curious, and self-driven individual with a genuine interest in process improvement.
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- HR systems
- Workday
- People Operations
