About the position
ENVIRONMENT:
LEAD the daily operations, financial performance, and overall success of an esteemed hotel as the Hotel Manager sought by a Tourism and Hospitality company providing luxury accommodation. The ideal candidate will possess a strong understanding of discerning, well-travelled, and contemporary guests, with a focus on delivering an exceptional guest experience. With a dedication to maintaining the highest standards, you will ensure that every guest's stay is nothing short of extraordinary, embodying the excellence our property is known for. Applicants will require Grade 12/Matric, a Hospitality related tertiary qualification with 2-4 years relevant experience including strong Food and Beverage experience and having worked in a similar role in a 4/5-star environment. Opera experience is essential & familiarity with all duties of the Front Office / Reservations Department.
DUTIES:
Operations -
- Develop and build guest relationships, promptly respond to guest needs.
- Maintain efficient Check in procedures.
- To ensure effective liaison between Reservations and Front Office staff, as well as other departments.
- Ensure that accounts are balanced daily.
- Ensure effective and accurate check out facilities.
- Ensure company policy is maintained withing the housekeeping department.
- Maintain exclusivity procedures of the hotel.
- Carry out systematic checks of all Front of House and guests.
- Reporting faults to maintenance and follow up.
- Repairs to be actioned without delay – 100% facilities.
- Ensure maximum security in all areas under your control.
- Conduct monthly asset counts.
- Understand your kitchen and restaurant Man Plans.
- Manage daily cash-ups to avoid risk.
- Ensure your service is of a high quality.
- No variations from the agreed standards of food presentation from the Food Consultant.
- Ensure cleanliness of restaurants/bars/public areas.
- Monitor daily variance reports and action shortages.
- Monitor void reports and manage.
- Understand the ownership roles and levels of responsibility in your team.
- The custodians list should be regularly updated and evaluated.
- Update your Aesthetics and Facilities files monthly.
- Ensure Asset List is updated and signed off monthly and updated in your Facilities File.
- Regularly check procedures for luggage storage and key control.
- Procedures, standard office procedures and luggage procedures.
- Maintain Uniform standards in all departments.
- Implementation of Company Standard Operating procedures and ensure it is maintained.
- To carry out or ensure that regular on the job training is conducted to maintain standards.
- Monthly and weekly rosters and follow up on-time attendance.
- Progressive discipline where applicable.
- Considers impact on business.
- Demonstrate a sincerely positive attitude toward getting things done.
- Understand and address group objectives.
- Develop solutions that improve organisational performance
Financial -
- Initiatives to increase revenue.
- Debtors Control – no open accounts.
- Travel Platform Management – manage commission structure.
- Sign all front desk and housekeeping purchase orders.
- Achieve targeted Food and Beverage Costs.
- Sign off income statement monthly.
Human Resources -
- Manage your staff through their HR files – know where they live, who is the street committees, hobbies, and passions.
- Maintain staff files.
- Work in conjunction with HR to ensure the most effective appointments.
- Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
- Participate in the progressive discipline in conjunction with HR office.
General -
- Guest and review driven.
- Understand and capitalise on the key guest demographic.
- Deadline Driven.
- Innovative.
- Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower.
REQUIREMENTS:
Qualifications -
- Matric/Grade 12.
- Hospitality related qualification.
Experience/Skills –
- 2-4 Years relevant experience.
- Previous experience in a similar role in a 4/5-star environment.
- Opera experience essential.
- Familiar with all duties of the Front Office / Reservations Department.
- Strong financial acumen.
- Strong Food and Beverage experience.
- Strong MS Office skills.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.
Desired Skills:
